Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we’re looking for:
Toyota’s Service Parts Operations is looking for a passionate and highly motivated Special Activities (SA) Supply Analyst.
The primary responsibility of this role is to maintain supply performance for Toyota and Lexus SSC, LSC, TSB and warranty parts for dealers and distributors in North America, Mexico, and Pacific Island areas through two tiers of warehouse distribution operations for TMC & NA suppliers.
Reporting to the SA Manager, the person in this role’s objective is to provide a high standard of customer service for TSB/LSB-related parts, by delivering the right part at the right time while reducing operating costs. This person’s role will support the SA Supply Team’s objective to manage supplier orders are issued and managed to support the Part Centers (PC’s), as well as Parts Distribution Centers (PDCs)/Private Distributors (PDs). Inventory management from supplier parts orders delivery to PCs/PDCs/PD is an essential part of the supply analyst’s responsibility. Effective communication with suppliers (TMC, TME, TMA and/or N.A.) is vital. In addition, analyst must be able to quickly and effectively utilize TBP to ensure immediate and efficient problem solving to deliver high customer satisfaction and quick and immediate resolution.
What you’ll be doing
Manage, coordinate, support with each stakeholder: SA Planning, CQS, Operations, NA/JP Supply;
Manage on-time part shipments and delivery from supplier to PCs/PDCs/PDs;
Solve various supply chain issues related to shipments, quantity discrepancies and/or various problem resolutions with suppliers and throughout the supply chain;
Develop and sustain positive relationships with both internal and external Customers/Stakeholder, to manage parts supply and ensure smooth material flow throughout the supply chain while delivering a high level of service;
Foster personal growth and development to meet current and future business needs. Heavy focus on TBP/Problem Solving, JKK, analytical skills and developing knowledge of project management;
Achieve and ensure milestones with quality, to ensure proper communication and coordination of parts shipping and delivery throughout the supply chain (supplier to PC to PDC)
KPI Reporting:
Produce daily, weekly, and monthly KPI reports
Respond to requests for information, status updates, KPI’s or explanation of SA customer fulfillment and cost
What you bring
BS/BA degree or 2+ years of equivalent experience
2+ years of experience in data acquisition and analysis for resolution of inventory and supply issues
2+ years of analytical skills to research, understand, and improve operational efficiency and customer service performance is essential
Excellent written and verbal communication skills and ability to communicate at all levels up to senior leadership
Proficiency with Microsoft Office (Excel, PowerPoint)
Added bonus if you have
2+ years of experience in Japan/North America ordering procedures and supply chain management
Experience writing proposal A3s, project A3s, training presentations, & cost-benefit analysis
Knowledge of parts systems applications (Service Portal - APS, TPNA, EPC, GSPS, etc., as well as Q360 and TI)
Ability to access new-SMS and/or SMS-SP systems
Previous quality process experience related to GR’s and Field Fix actions
Detailed knowledge and understanding of Service Supply Chain (Supplier -> PC -> PDC/PD -> Dealer)
TBP Certification Completion with Daily Application
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
