Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Serves as a Senior application specialist in Mining Technology industry. Leverages mining technology application knowledge to improve mining operations, process, change management, increase customer loyalty, and improve sales force effectiveness. This position supports new implementations for MineStar Fleet.. Also supplies recommendations back through the Product Development group to influence future product development. This position will influence market requirements, trends, and key areas for product improvement. The technology specialist is assigned to a region and will report on the status of accounts and will be supported closely by more experienced Application Specialists. Provide continuous, on‑the‑job coaching to ensure correct system usage and optimal operational performance. Deliver focused technical coaching to build autonomy, confidence, and operational maturity. Strong supervisory skills with a focus on accountability and performance. Effective supervision driving consistency, safety, and results.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Position requires previous mine site experience, or significantly related dealer and customer support activities within the Continuous Improvement, service, operations, or commercial areas.
Top Candidates Will Also Have:
Posting Dates:
abril 8, 2026 - abril 19, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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