Job Description
PROFILE SUMMARY: The ES Account Manager I supports maintaining long-term relationships with decision makers and influencers within a defined portfolio of existing customer accounts. The incumbent assists in the identification and development of business opportunities in their existing customer base. The ES Account Manager I supports driving demand by increasing visibility and value of the company’s solutions, resulting in expanded revenue and account growth.
PRINCIPAL RESPONSIBILITIES:
- Assist in building relationships with existing customers by building and retaining effective long-term relationships with key decision makers within assigned customer base.
- Attend strategy and status meetings with existing customer leadership to understand evolving operational, compliance, and sustainability needs.
- Assist in identifying and pursuing new business opportunities within existing customers by understanding the needs. Support efforts to expand customer accounts and increase revenue.
- Build an understanding of the company's available services, lines of business, pricing structures, and support efforts to communicate additional products and services as appropriate to assigned existing customers.
- Perform contractual re-signs on existing customers to extend customer relationships and increase customer profitability where appropriate.
- Utilize CRM on a daily basis, schedule and document all activities such as calls, meetings, and proposals.
- Build relationships and increase Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and similar activities.
- Complete required Environmental Service Agreements, Pricing Proposals, reports, and other paperwork in a timely manner and in accordance with Company policy.
- Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
- Technical knowledge with general understanding of environmental solutions, and regulatory compliance.
- Intermediate verbal and written communication skills, including presentation skills and the ability to produce quality, error free work in a fast-paced work environment.
- Proficiency in Microsoft Office Word, Excel, and Outlook.
- Ability to build and maintain long-term relationships with customers.
- General knowledge of CRM platforms (e.g. Salesforce) to support pipeline and track performance.
- 0 - 2 years of experience within the waste industry - preferred
MINIMUM REQUIREMENTS:
- 0 - 2 years of experience in a sales, account management, or customer facing role.
- Driver's license
