Senior Technical Account Manager

The Walt Disney Company • London, London, United Kingdom • 4d ago

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment division, helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

Disney’s Technical Account Management (TAM) team within the Direct-to-Consumer (DTC) organization is composed of industry thought leaders and innovators collaborating with partners across Disney+, ESPN, and Hulu. We serve as strategic alliesfor our partners, fostering strong, collaborative relationships that support Disney’s streaming product and technology initiatives worldwide. Our partnerships span leading mobile platforms, connected devices, consumer electronics, telecom operators (wireless, pay-tv, MVPDs), and a broad range of distribution channels, driving the success of Disney’s streaming services on a global scale.

We are seeking a Senior Technical Account Manager (TAM) to join the TAM team to support our regional Disney+ distribution partners in EMEA. The Senior TAM drives all technical aspects of Disney's partnership with distributors, by collaborating with business development,legal, finance,product, and engineering teams to onboard partners, promote the product offering, and develop and implement platform features to support distributionstrategies. 

This rolewill be based in our London Hammersmith office, 4 days a week, witheithera Mondayor Fridayworking from home.

Values

You’lljoin a team grounded in ourDisney values— acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together throughCollaborationand caring deeply for ourCommunity. These values shape how we work and how we support one another every day.

What You Will Do

Cultivate and manage strong, positive,daily relationships withregionaldistributionthird-party partners. Ensurethe successful delivery of integrations and platform deployments.Effectively advocate for Disney’s DTC product and technology interests, educating partners and influencing their strategies.

Identifynew capabilities, features, and requirementsacross regional distribution partners, providing actionable recommendations to internal business, product, and technology teams.

Collaborate with internal product and technology teams toidentifychallenges, blockers, and issues requiring resolution with third-party partners.

Work closely with legal, sales, and business development teams tofacilitatedistribution deals that advance Disney’s product, technology, and strategic goals, including advising on and negotiating contractual terms for technical features.

Required Qualifications & Skills

Minimum of7years of experience in a technical account management or product management role.

Bachelor’s degree in engineering, computer science, or equivalent years of technical experience in product management, media, video streaming, ora relatedfield.

Communication (written and verbal)/Collaboration–

Proventrack recordworking with third-partyconsumer electronicspartners, middleware providers, SoC manufacturers, OEMs, and platform distribution partners.

Exceptional customer relationship and account management skills, with the ability to influence and advocate for Disney’s product and technology initiatives, while uncovering and evaluating implementation requirements for internal teams.

Excellent verbal, written, and interpersonal communication skills, capable of distilling complex technical concepts into clear business impacts and vice versa.

Prioritization–

Skilled inidentifyingcore businessobjectivesand technical needs to drive successful launches and ongoing support for each distribution partner.

Detail Oriented/Data Driven–

Strong attention to detail and analytical skills, with the ability to investigate challenging issues, develop solutions, and deliver strategic recommendations to product, technology, business, and executive stakeholders.

Technical Skills and Acumen –

Extensive experience leading complex end-to-end technology integrations for digital media and streaming video solutions, including live and VOD platforms.

In-depth knowledge of live and VOD streaming technology for OTT and Direct-to-Consumer services.

Strong understanding of streaming media consumer electronics devices and platforms such as web, mobile, connected devices, living room devices, and set-top boxes.

Experience with video streaming technologies, including playback, encoding, packaging, DRM, CDN, and related systems.

The Perks

25 daysannual leave

Private medical insurance & dental care

Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

Disney Discounts: you are entitled to discounts on designated Disney products, resort F&Band ticketing

Excellent parental and guardian leave

Employee Resource Groups – WOMEN @ Disney, DisneyMosaic, Disney PRIDE, ourdisability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committedto forming a team that includes and respects a variety of voices, identities, backgrounds,experiencesand perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.