Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time
This position is based out of the Toyota Headquarters in Plano, TX
Who we’re looking for
Toyota’s Customer Quality Services (CQS) is looking for a passionate and highly motivated Product Engineer
The primary responsibility of this role is to initiate and lead Early Detection Early Resolution (EDER) and Pre-Field Quality Confirmation Processes (PFQC) for Field Quality Concerns related to Toyota and Lexus Vehicles
Reporting to the Powertrain Manager, the person in this role will support the Customer Quality Service (CQS) Department’s objective to initiate and lead Early Detection Early Resolution (EDER) and Pre-Field Quality Confirmation Processes (PFQC) for Field Quality Concerns related to Toyota and Lexus Vehicles
What you’ll be doing
In this position you will lead Early Detection Early Resolution (EDER) through the following ways:
- Provide technical expertise in the identification and resolution of Powertrain related product quality issues
- Using several Early Detection (ED) sources (Field Technical Reports (FTR), Warranty, Warranty Return Parts, Parts
- Orders and Sales, Customer Relation contacts, Legal, etc.) and technical sources to identify field quality problems and have them investigated/counter-measured by the responsible divisions (Plant, Design, Supplier, Distributor, etc.)
- Review / Process Field Reports (FTRs, DPRs and PQRs) in TQCN
- Collaborate with field staff, plant members, design members, suppliers etc. during the EDER process
- Evaluate proposed field-fix and production change improvements
- Daily review / investigation of warranty return parts to conduct EDER
- Evaluate and escalate each issue through the Pre-Field Quality Confirmation (PFQC) process to determine the appropriate risk assessment direction for customers
- Travel with short notice for Genchi Genbutsu (Go and See) to reduce time between first report of quality problem to the customer being satisfied
- Handle/coordinate multiple quality issues from detection to closure (TI/TSB issuance, effective countermeasure, etc.)
- Collaborate, develop, and implement process improvements through Hoshin, Kaizen, and Regulatory based projects
- Ability to travel up to 25% both domestic and international
What you bring
- Bachelor of Science degree (or higher) in an Engineering discipline, or Automotive Technology or 5 years of professional experience in the engineering field.
- Experience working in Quality(Assurance, Control or Engineering) / Quality within Toyota
- EDER Experience (Early Detection and Early Resolution)
- Demonstrated experience with implementing Kaizen/continuous improvement and reflection activities.
- Proficiency with Microsoft Suite (Microsoft Office; Excel, Access, PowerPoint)
- Experience working across functional teams to meet Project deadlines
- Data Analysis Experience
- Ability to travel up to 25%, including internationally
- This position requires driving. A motor vehicle record that’s acceptable by company standards is required for this position
Added bonus if you have
- Automotive dealership service operations Experience
- Root cause analysis experience (FTA, DRBFM, PFMEA, etc.)
- Supplier / vendor manufacturing and quality control processes experience
- Paneled or In process TBP (Toyota Business Practice)
- Drawing / blueprint interpretation experience
- Proficiency with iQAS, SMS-BR, T3, TAS, TIS, Partnumber.com, TQCN, TQNet, RTS, and Product Quality Analytics applications
- Knowledge of and ability to diagnose Toyota / Lexus / Scion Systems and vehicle control technologies
- Thermal Event/Fire Case Analysis experience
- EDR/Vehicle Data Interpretation
- Vehicle Diagnostics experience including GTS+(GlobalTechStream+)
- ASQ Certified Auditor, Quality Engineer, or greater
- ASE Master Diagnostic (L1), or Master Level Certification (A1-A8)
- Technical "hands-on" automotive experience (Professional or Personal)
What We’ll Bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork, flexibility, and respect
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota, regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools, and more
- Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
- Relocation Assistance (if applicable)
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.
