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Job Function:
Technology Product & Platform Management
Job Sub Function:
Technical Product Management
Job Category:
Scientific/Technology
All Job Posting Locations:
Alajuela, Costa Rica
Job Description:
Johnson & Johnson is hiring for a Product Manager — GTM Technology Platforms to join our team located in Shockwave Medical Costa Rica.
Position Overview:
This role will own the product strategy and roadmap for core GTM platforms including Salesforce CRM, marketing automation, and customer support systems. You will partner closely with Sales, Marketing, Customer Support, Operations, Engineering, and IT teams to build scalable platforms that improve productivity, streamline workflows, and enable data-driven decision making.
This role play an important role in exploring and implementing AI-driven capabilities across the GTM ecosystem, leveraging emerging technologies such as Salesforce Agentforce and modern AI models like Claude to unlock new efficiencies and smarter customer engagement.
Essential Job Functions
- Define and drive product strategy, roadmap, and execution for GTM technology platforms including Salesforce CRM, marketing automation, and customer support systems
- Partner with Sales, Marketing, Customer Support, and Operations teams to identify business needs and translate them into scalable platform solutions
- Lead the design and evolution of GTM workflows including lead management, account management, customer engagement, and support operations
- Collaborate with engineering and IT teams to deliver secure, scalable, and reliable platform capabilities
- Identify opportunities to improve commercial productivity through workflow automation, better data quality, and platform simplification
- Explore and implement AI-powered capabilities across the GTM stack, including use cases such as sales insights, marketing personalization, support automation, and intelligent workflows
- Work with emerging technologies such as Salesforce Agentforce and AI models like Claude to prototype and deliver AI-enabled experiences for sales, marketing, and support teams
- Ensure the GTM ecosystem supports accurate reporting, analytics, and data-driven commercial decision making
- Drive cross-functional alignment across business stakeholders and technical teams to deliver impactful platform initiatives
- Continuously evaluate and modernize the commercial technology stack to support the evolving needs of the business.
Requirements
- Bachelor Degree in Computer Engineering, Supply Chain, Business or related field or equivalent experience of 10 years.
- Have minimum 7 years of product management experience, preferably working with enterprise or platform products
- Have experience with GTM platforms such as Salesforce CRM, Marketing Automation platforms, or Customer Support systems
- Understand how technology platforms support sales operations, marketing engagement, and the customer lifecycle
- Have curiosity and experience exploring AI-powered product capabilities, including tools such as Salesforce Agentforce, Claude, or other modern AI platforms
- Can identify and prototype AI-driven use cases that improve sales productivity, marketing effectiveness, or support operations
- Are comfortable working across business stakeholders, engineering teams, and IT organizations to drive product outcomes
- Have a strong ability to translate business problems into scalable platform solutions
- Are data-driven and use metrics and insights to guide product decisions
- Thrive in environments with ambiguity and can prioritize effectively across competing initiatives
- Experience in healthcare, MedTech, or regulated environments is a plus
Required Skills:
Preferred Skills:
Agile Product Development, Analytical Reasoning, Coaching, Collaborating, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy
