Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
At Workday, our Customer Experience Center exists for the purpose of showcasing our company, our talent, and our technology to prospects, existing customers, and business partners. We host leaders from these highly valued accounts to collaborate on a partnership for the future. Our team works closely with colleagues in sales and services to create an exceptional experience for all guests.
In this role, you will be the first point of contact when both our internal and external customers visit the Workday Customer Experience Center. The person in this role will wear many hats while managing day-to-day activities, and keep the center and all events running smoothly. You will interact with all levels of Workday employees and customer guests: C-suite, VP’s, Engineers, Product Managers, account executives, etc.
About the Role
Responsible for all logistics related to executive briefings and other events (i.e., catering, badges, name cards, room set-up, A/V, agendas, printing, restaurant reservations, transportation needs, etc.
Manage the calendar for the center and schedule all briefings and event requests.
Staff the CXC front desk in the NY office and be available for any guests in the center
Work closely and maintain relationships with other individuals, departments and vendors that support briefing operations (Facilities, IT, Security, Catering and other outside vendors)
Provide support to the briefing engagement managers on the team wherever needed - this may mean scheduling/calendaring support, creation of Google folders/documents, follow-up post-event, etc.
Ability and desire to flex across the team and jump in wherever needed - logistics, concierge, planning, scheduling, space needs, etc.
Learn how to operate and be comfortable assisting with A/V equipment and basic troubleshooting
Handle the distribution and collection of the engagement surveys as well as entering feedback data and sending results to the Briefing Engagement Managers and Account Executives
Coordinate catering for all engagements/events, including the setup/breakdown and cleanup in conjunction with the onsite catering team. Also manage all catering procurement details (coordination of delivery, collection of receipts, and billing information)
Provide concierge-style service to all customers and guests. Meet and greet customers as they arrive and escort them to their assigned suite/room. Act as main contact throughout their day in the CXC for any needs that come up.
Order office supplies, customer gifts and other items as needed and maintain constant inventory.
Maintain and update internal tools, documents, and applications as needed.
Be able to work a flexible schedule in order to support events that take place in the evening or early morning (advance notice is provided)
Ensure the center meets high expectations with regard to appearance, cleanliness, organization, functionality and overall quality experience. Work through the right teams or vendors to maintain this (janitorial, facilities, IT, etc.)
Manage all procurement details as it relates to any services rendered for the Customer Center (coordination of delivery, collection of receipts, and record billing information)
Onsite liaison of all users of the Workday Customer Center providing assistance as necessary for all meetings
Initiate logistics calls with Account Executives/briefing hosts to discuss and/or educate them on their briefings’ logistical requirements, restrictions, etc
Provide logistical support and management for ‘non-briefing’ events, as necessary
Work with Facilities and/or Security as needed for guest parking needs, registration, etc.
About You
Basic Qualifications
Two years of professional experience in event coordination, hospitality, or reception.
Experience coordinating complex events and logistics, including catering, room and A/V setup, transportation, and on-site support.
Proven ability to manage calendars, schedules, and space usage for a busy center or similar environment.
Strong customer service skills with experience providing concierge-style support, greeting and escorting guests, and serving as main on-site contact.
Ability to collaborate effectively with internal teams and external vendors (e.g., Facilities, IT, Security, Catering) and manage related procurement, billing, and supplies.
Skilled in Microsoft Office Suite and Google Workspace (Docs, Sheets, and Slides)
Other Qualifications
Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously; time management skills are critical
High attention to detail in all areas; ability to keep track of many details at once and make sure everything is of the highest quality
Ability to work against deadlines and ensure all deliverables are ready in advance of every briefing, meeting or other event
Very strong verbal and written communication skills in professional settings
The highest level of customer service; an attitude of doing whatever it takes to make sure our employees and customers have the best experience when they visit the CXC
Demonstrated ability to problem-solve and quickly activate solutions for any needs that arise
Ability to work independently with minimal supervision
Ability to work in a fast-paced work environment; sometimes under pressure with many competing demands
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.NY.New York City
Primary Location Base Pay Range: $82,100 USD - $123,100 USD
Additional US Location(s) Base Pay Range: $69,300 USD - $123,100 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.
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