Overview:
This role leads a team of implementation consultants responsible for end-to-end onboarding of clients to payroll and benefits platforms (primarily WorkForce Now). The frontline leader drives delivery excellence, coaches associates on client-facing behaviors and implementation discipline, and ensures accuracy, compliance, and timely “go-live” for assigned clients. The role requires a blend of people leadership, implementation expertise, and strong stakeholder management.
- Graduate/Masters in any discipline with 15+ years of essential Operational Experience in Implementation/Client service /Contact center management 8-10 years of people management experience specifically having managed large team size of minimum 80-100 people
- Strong leadership, communication, and problem-solving skills, alongside financial acumen and proficiency with management software
- Experience of leading a team and Project Management skills
- Client facing experience & strong client relationship skills
- Excellent communication skills both verbal and written
- Proven proficiency in prioritizing critical client issues and managing workflow
- Prior experience in successfully interacting with Business unit leadership Strong interpersonal, conflict management and mentoring skills.
- Strong balance with situational leadership and strategic thinking competencies.
- Deep domain expertise in overall service operations. Strong executive ability to work in a changing fast-paced environment.
- Hands-on US Payroll knowledge will be added to the advantage
- Passionate about delivering world-class service and satisfaction to all clients internal, external, diverse and emerging.
- Must be playing a role of a Deputy Manager with 2+ years/ Manager in the current capacity
PREFERRED QUALIFICATIONS:
- Professional certifications, such as PMP, Lean Six Sigma/FPC/CPP/PHR
- Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
- Ability to work and thrive in a team environment, focused on achieving results Ability to maintain cooperative working relationships with all levels of management
- Ability to assess team members' performance and provide motivational support
- Ability to work both independently and as part of a team
- Strong client relationship building skills
- Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient in the latest web technologies and working knowledge of various operating systems Proficient using Microsoft Office
