Job Title: Salesforce Service Cloud (CRM) – AMS Manager (Contract)
Location: On-site
Pay Rate: $54.00/hour
Job Type: Contract (Pay-as-you-go)
Job Overview
We are seeking an experienced AMS Manager to lead Application Managed Services (AMS) operations for Salesforce Service Cloud. This role is responsible for ensuring system stability, managing support delivery, and driving continuous improvements across CRM applications.
This is a hands-on leadership role requiring a strong blend of Salesforce expertise, program management, and integration experience (MuleSoft) in a fast-paced, onsite environment.
Work Schedule
- Days: Monday to Friday
- Hours: 9:00 AM – 5:00 PM
Key Responsibilities
- Lead AMS operations for Salesforce Service Cloud, ensuring system stability and performance
- Manage incident, problem, and change management processes aligned with SLAs
- Oversee Salesforce configurations, enhancements, and support activities
- Coordinate and manage integration workflows using MuleSoft
- Drive program management activities including planning, tracking, and reporting
- Collaborate with stakeholders to prioritize enhancements and support requests
- Monitor service metrics, KPIs, and incident trends to drive improvements
- Work closely with cross-functional teams including Sales, Marketing, and IT
- Provide leadership, guidance, and coordination for support teams
Required Qualifications
- 6–9 years of experience in Salesforce Service Cloud (functional and/or technical)
- Strong experience in Application Managed Services (AMS) or support environments
- Proven experience in program management and service delivery
- Hands-on experience with MuleSoft integrations (3–5 years)
- Strong understanding of CRM processes and customer service operations
- Experience with incident, problem, and change management frameworks
- Excellent stakeholder management and communication skills
- Ability to manage onsite operations and cross-functional teams
Preferred Qualifications
- Experience with Salesforce Data Cloud
- Knowledge of Salesforce Marketing Cloud
- Familiarity with enterprise integration and data platforms
Why Join Us
- Competitive hourly rate
- Opportunity to lead high-impact CRM operations
- Work with cross-functional teams in a dynamic environment
Job Type: Full-time
Pay: $54.00 per hour
Work Location: In person
