Job Title
Director, Transition & Transformation
Job Description Summary
The Overall Transition Program Lead – AMER is responsible for managing and leading the assigned projects through the transition and/or transformation phases starting as early as strategy planning and extending through to, and beyond, service implementation and evolution to steady state operations across Americas.
This role will require a proactive leader with exceptional project management skills to ensure smooth transitions, minimize disruptions and maximize efficiency in operational processes. The ideal candidate will have a strong background in change management, excellent communication skills and a passion for driving success through effective transitions.
The Program Lead successfully executes and delivers programs and projects to enable new business and key strategic initiatives. Supports process development, program improvement and quality initiatives for existing accounts.
Job Description
Our Core Values
- Driven: We celebrate determination in pursuit of excellence.
- Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes.
- Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback in to solutions.
- Visionary: Our continuous quest for improvement is guided by our desire to design a better future.
- Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
Responsibilities
- Project Leadership: Drive the successful execution of multiple transition and transformation projects, ensuring all contractual obligations are fulfilled for Global Occupier Services accounts. Create and customize program plans.
- Customer Experience Enhancement: Identify and incorporate opportunities to improve the customer experience throughout the transition process.
- Budget Management: Track and manage the transition budget as established in the Proforma, ensuring financial accountability.
- Contract Review Support: Coordinate and conduct contract review and abstract preparation to support project execution.
- Transition Initiative Leadership: Lead transition initiatives by executing project plans and driving progress towards milestones, KPIs.
- Meeting Facilitation: Organize and lead transition-related meetings, including internal and client governance sessions, to ensure clear communication and alignment, while also documenting progress and decisions via meeting minutes.
- Risk Management: Manage interdependencies across service lines, identify potential risks and barriers, and develop effective mitigation strategies.
- Success Criteria Documentation: Establish and document key success criteria targets and thresholds for the transition program.
- Program Viability Assurance: Ensure the program remains aligned with business objectives and within established success criteria.
- Quality Delivery: Consistently produce high-quality, accurate, and valuable outputs that meet leadership expectations.
- Performance Measurement: Measure and monitor the effectiveness of Transition and Transformation services, providing insightful reports and data visualizations to the leadership team to foster continuous improvement.
- Stakeholder Communication: Identify key stakeholders and maintain strong communication and collaboration with client leadership throughout the transition process.
- Change Management Execution: Ensure organizational change management activities are effectively implemented to meet customer objectives.
- Team Management: Lead and support teams of indirect reports in the delivery of transition and transformation activities.
- Go-Live Support: Guide the team through the transition to business-as-usual operations, ensuring a smooth handover to the account team. Coordinate training schedule with workstream and support services leads.
- File Management: Oversees file management within SharePoint and Microsoft Teams, ensuring organized storage, efficient document retrieval, and adherence to data protection protocols. Troubleshoots issues related to document storage.
- Data management: Responsible for collecting, evaluating, and preparing data to inform decision-making. Develops and refines process maps and processes, ensuring efficiency and effectiveness in operations.
- Additional Duties: Perform other related duties as required or requested.
Job Requirements And Qualifications
- BA/BSc degree (MBA / advanced degree in business or other applicable, highly desired)
- General understanding of key Occupier service lines, especially facility management, project management and integrated portfolio management.
- 5+ years in project / program management experience with an emphasis on setting SMART goals and objectives and then managing people, process and resources in order to deliver on-time, on-budget and to the required standard / quality etc.
Targeted Competencies
- Accomplished people leader, manager and developer – can demonstrate people and stakeholder management experience as both leader and team member,
- Strong communication and presentation skills – communicates actively and effectively with all levels of management both orally and in writing,
- Advanced customer service and management capabilities – able to demonstrate relationship and stakeholder management capability to an advanced level,
- Self-starting, self-managing, self-teaching with an outcome orientated disposition – able to work unsupervised according to assigned goals and objectives within the given governance and support framework,
- Technically proficient in all commonly used business software and applications (PowerPoint, Word, Excel, Outlook, Smartsheet).
- PROSCI certified desired but not required.
- Must possess analytical and quantitative skills with ability to analyze and interpret information, data, and related documentation.
- Leverages AI-driven analytics and predictive modeling to strengthen transition strategy development, improve forecasting of interdependencies, and proactively identify risk patterns across complex, multi-workstream programs.
- Utilizes advanced analytics to evaluate program data, strengthen quality assurance processes, and ensure the accuracy, reliability, and impact of deliverables across governance requirements.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.
May require some travel (up to 20%).
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 136,000.00 - $160,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
