About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Standardize and develop new test methods leveraging a wide range of analytical test methods (destructive/non-destructive testing)
- Leverage customer feedback to drive optimization in customer service and testing processes
- Track and manage test reports in the LIM system leveraging electronic laboratory notebooks (ELN)
- Provide peer review on test data and lab reports
- Participate in test standard validations, training others (e.g. lab personnel, marketing, sales) and internal presentations
- Apply consultative skills when interacting with customers to build trust and transparency in managing their incidents
- Participate in customer presentations and consult them on best-practices applied in the respective field
- Communicate with and consult AE field roles, KAMs, project teams and customers
- Lead internal and external technical requests and projects
- Ensure laboratory and application equipment are calibrated and safety checked in compliance with local regulations
- Support and ensure completion of Root Cause Analysis and Corrective Action Plan on customer and overall product performance complaints
