Biometrics (Fingerprint) Technician - Part Time

Amentum • Part-time • BALTIMORE • 4h ago

This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system.

Job Description:

As a Biometric Technician (BT), you will be responsible for supporting the mission of a government program located in Baltimore, MD. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. Amentum provides all required job training for qualified candidates. This position is a part time team member.  

Part Time employees are expected to be available all five days, Monday through Friday between the hours of 7:45am to 4:15pm or for certain coverage times as needed at the site. This is not a regular Full -Time.  Part-Time employees have a set schedule of hours; however, occasionally employees are notified the night before or day of if changes need to be made to the existing schedule. Employees are regularly scheduled for 20 hours a week but can be altered depending on applicant volume and site needs.   

Primary Responsibilities are:  

Complete biometrics registration for applicants seeking legal immigration to the United States.

Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.

Highlights of Responsibilities:   

It is expected that providing applicants with the highest level of customer service is primary in all responsibilities.  This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC.  Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports.  

Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.

Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.

Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.

Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.

Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.

Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.

Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Required Qualifications: 

Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.