Technical Writer 2

Comcast • Full-time • Chennai, Tamil Nadu, India • 1w ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Technical Writer 2 for the IS Solutions Tech & Automation Team is responsible for developing clear, accurate, and user‑friendly documentation focusing on internal business processes, standard operating procedures (SOPs), and user training materials. This role partners with operational teams, subject matter experts, and developers to document how internal processes operate, how tasks are performed, and how to navigate internal systems and tools. This writer is primarily process‑focused, translating steps and workflows into straightforward documentation for internal teams. The role produces process documents, user guides, and visual materials while following established documentation standards. The Technical Writer 2 works with moderate independence but receives guidance and review from senior writers or leadership for more complex documentation tasks.

Job Description

Core Responsibilities:

Develops clear and detailed documentation for internal processes, SOPs, and workflow steps.

Writes step‑by‑step guides for business processes, system navigation, and operational tasks.

Ensures documentation accurately reflects task sequence, ownership, systems used, and decision points.

Creates user‑focused materials, including user guides, quick reference sheets, and onboarding documents.

Supports the creation of training materials such as simple slide decks, job aids, and visual walkthroughs.

Produces process maps, workflows, and basic visual diagrams under established standards.

Conductsguided information‑gathering sessions with SMEs and process owners with support as needed for complex topics.

Uploads andmaintainsdocuments within repositories such as Confluence or SharePoint, following existing naming conventions and organizational structures.

Follows documentation standards, templates, and versioning practices defined by senior writers and leadership.

Exercises independent judgment for routine documentation tasks andescalatesambiguous requirements to senior writers or the Manager.

Regular, consistent, and punctual attendance. Must be able to work nights, weekends, and variableschedulesas necessary.

Performs other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners,usersand advocates of our game-changing

technology,productsand services, especially our digital tools and experiences.

Win as a team - makebig thingshappen by working together and being open tonew ideas.

Be an active part of the Net Promoter System - a way of working that brings moreemployee

and customer feedback into the company - by joining huddles, making call backs and

helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Dowhat'sright for each other, our customers,investorsand our communities

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years