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Job Title
Business Process Sr Professional - PNC
About your role:
As a Business Process Senior Professional, you will serve as a sales process and merchant support partner for PNC, helping sales teams assess merchant needs, explain product capabilities, and resolve complex issues that affect the sales cycle and client experience. You will work closely with internal and external sales teams, merchants, product owners, and support partners to identify process gaps, improve sales enablement, and address escalations. Your work helps strengthen sales execution, improve merchant outcomes, and support growth in merchant services.
What you'll do:
- Partner with internal and external sales teams to support merchant discussions, assess business requirements, and explain product capabilities throughout the sales process
- Serve as a subject matter resource for sales teams before and during the sales cycle to help identify merchant needs, address product fit questions, and improve sales readiness
- Analyze sales and merchant feedback to identify trends, training opportunities, and process improvements that increase sales effectiveness and merchant satisfaction
- Troubleshoot complex merchant and product issues that cannot be resolved through standard support channels and coordinate escalation to Tier 2, Tier 3, or product teams as needed
- Act as an escalation point for sales and merchant issues, helping determine root cause, document findings, and drive resolution across business and technical partners
- Work directly with product owners and internal stakeholders to communicate recurring issues, unmet merchant needs, and gaps in product or process performance
- Support process improvement efforts related to sales enablement, merchant onboarding, issue resolution, and cross-functional handoffs
- Prepare documentation, recommendations, and trend reporting to support leadership discussions, training needs, and operational decision-making
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 5+ years of experience in business process analysis, sales support, sales operations, merchant services, or a related function within banking, payments, or financial services environments
- Experience supporting sales processes from pre-sale consultation through merchant onboarding, issue resolution, and post-sale support
- Experience troubleshooting operational or product issues, coordinating escalations, and driving resolution across cross-functional teams
- Experience working with sales teams, merchants, and business partners to gather requirements, explain solutions, and improve process outcomes
- Bachelor's Degree or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:
- Experience supporting PNC or bank partner merchant services environments
- Experience with Clover from Fiserv or commerce-related merchant solutions
- Experience developing sales enablement materials, training content, or process documentation
- Experience supporting escalations involving merchant onboarding, product fit, or technical issue resolution
How you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- Onsite locations include: Berkeley Heights, NJ, Alpharetta, GA, Hagerstown, MD or New York, NY.
- This role requires use of a computer and audio equipment.
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
Salary Range
$90,000.00 - $144,000.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
