Develop, implement, and evaluate training and education programs for clients to promote growth, development, and adoption for existing and new product implementation. Leverage your experience to consult with and coordinate between Product Management and client project leaders to identify capability gaps impacting current and future business strategies. Develop appropriate learning curriculum to meet business needs including process design and solution adoption best practices to address gaps in motivation and ability, and conduct training and classroom-based coaching onsite and in virtual environments that build motivation and ability. Will also be responsible to prepare lesson plans including methods, materials, and documentation to be presented; revise, modify and develop course content to address current solution features, functions and workflow to address client needs; and evaluate learning solution effectiveness using best practice methodologies aligned with performance and business outcomes.
Internal Responsibilities
Initial and ongoing clinician end-user training development and delivery
Project implementation end-user training development and delivery
Provide real time support & education to all end users through walk-in help room & phone line
End-User Rounding of clinics and acute locations
Elbow support for clinicians to provide education of more efficient EMR functions
Create, maintain, and assign eLearning modules
Create and maintain end-user educational documents/job aids accessible to all users in virtual Document Library
Clinical student EHR account management and end-user/student application training
External Responsibilities
Initial and ongoing clinician end-user training development and delivery
Project implementation end-user training development and delivery
Provide real time support & education to all end users through walk-in help room & phone line
End-User Rounding of clinics and acute locations
Elbow support for clinicians to provide education of more efficient EMR functions
Create, maintain, and assign eLearning modules
Create and maintain end-user educational documents/job aids accessible to all users in virtual Document Library
Clinical student EHR account management and end-user/student application training