Overview
The Airport Ground Transportation Coordinator provides exceptional customer service to the traveling public by answering questions, directing passengers and customers to the area of the airport they are seeking and directing passengers to available ground transportation options. Also required to become knowledgeable of basic airport operations including but not limited to airport taxi operations. Performs other duties as assigned
Pay: $17.34 per hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88M, LS, BM, MK, 3521, 2T1X1
Responsibilities
• Approach and greets all customers in a friendly, professional manner
• Use respectful communication to assist guests with their questions, problems, and concern
• Relay customer concerns and/or information to shift lead or Operations Manager as necessary
• Is quick and responsive to provide excellent customer service
• Follow all company procedures and complies with all safety regulations
• Issue and/or collect visitor parking tickets
• Match visitor ticket to parking rate schedule; collects proper payment from visitors and distributes correct change
• Complete lost ticket forms when original tickets cannot be located
• Reconcile receipts, cash, and charges; accurately account for all funds within cashier drawer
• Perform revenue drops following specific location procedures
• Maintain a clean, orderly, and safe work area
• Answer telephone in a prompt and courteous manner, when required
• Immediately report accidents, incidents or safety concerns to Operations Manager or Shift Lead
• Communicate professionally at all times with guests, client, and teammates
Qualifications
Basic Qualifications:
• No experience required and on the job training provided
• No high school diploma, GED or college degree required
Preferred Qualifications:
• Customer service experience
• One (1) year of similar work experience
