if you’ve ever looked at a Salesforce environment and thought, “This could work so much better for the people using it,”—this role is for you.
We’re looking for someone who can step into a real-world challenge: a widely used Salesforce Sales Cloud platform where some teams are thriving—and others are frustrated.
You’ll work directly with users, especially sales teams, to understand what’s working, what’s not, and why. Then you’ll turn those insights into clear, actionable improvements that make the platform more intuitive, efficient, and valuable.
This is a hands-on, high-impact role where you’ll bridge the gap between business needs and technical delivery—and actually see the difference your work makes.
What You’ll Be Doing
This role is equal parts discovery, problem-solving, and delivery:
- Partner directly with sales and business users to understand workflows, pain points, and gaps
- Identify opportunities to improve usability, efficiency, and overall adoption
- Translate real-world challenges into clear requirements, user stories, and backlog items
- Work closely with developers to bring solutions to life—ensuring clarity and alignment
- Prioritize enhancements that drive meaningful impact (not just more features)
- Act as a trusted partner to stakeholders—guiding, refining, and sometimes challenging requests
- Help create a more consistent, scalable, and user-friendly Salesforce experience
What You Bring
We’re looking for someone who is both business-facing and solution-oriented, with the ability to turn ambiguity into action:
Core Experience
- 5–8+ years as a Business Analyst, Product Owner, or Salesforce Consultant
- Strong hands-on experience with Salesforce Sales Cloud
- Experience working directly with business stakeholders (especially sales teams)
- Proven ability to gather, document, and refine requirements
Execution Skills
- Skilled in writing user stories, acceptance criteria, and managing backlogs
- Experience working in Agile environments and partnering with engineering teams
- Ability to evaluate requests, prioritize effectively, and make trade-off decisions
Communication & Mindset
- Strong communication skills—able to translate between business and technical teams
- Comfortable asking “why,” digging into problems, and proposing better solutions
- Confident pushing back when needed to ensure the right outcomes
Nice to Have
- Salesforce certifications (especially Sales Cloud Consultant)
- Experience improving CRM adoption or user experience
- Background in sales operations or supporting sales teams
- Familiarity with Salesforce customization (workflows, objects, reporting)
- Exposure to eCommerce or customer experience platforms
Why This Role
- Direct impact on users — you’ll work closely with the people you’re helping
- Solve real problems — not just deliver features, but improve how teams operate
- High visibility — your work influences platform direction and user experience
- Strong collaboration — partner across business and technology in a meaningful way
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Experience:
- Salesforce Sales Cloud: 1 year (Required)
- writing user stories: 1 year (Required)
- translate business needs into technical requirements: 1 year (Preferred)
Ability to Commute:
- Orlando, FL 32830 (Required)
Work Location: In person
