Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary:
The IT Analyst Applications Factory Support position provides frontline functional and technical support for applications used in factory and manufacturing operations at our Santa Catarina manufacturing campus. This role partners with plant users, business stakeholders, and IT teams to resolve application incidents, support routine changes, and ensure reliable day‑to‑day system availability. The analyst troubleshoots application and data issues, assists with testing and validation activities, and helps translate factory process needs into clear support actions, contributing to stable and efficient manufacturing operations while building deeper application and business process knowledge.
Responsibilities:
- Participates in developing, coding and testing computer programs for relatively straightforward or small projects (this is not a Software Developer position).
- Participate in deployment, implementation, troubleshooting and testing of 3rd party application solutions and integrations.
- Assist in preparing technical and procedural documentation required in application system development.
- Provide detailed flowcharts to show processing logic for simple application programs.
- Contribute solutions for programming system operations, including encoding, testing, debugging and documenting programs.
Degree Requirement
- University degree in Computer Engineering, Information Technology or equivalent.
- English Intermediate
- Expert working in similar positions
Skills:
Core Application Systems:
- Ability to analyze and support enterprise application systems, ensuring smooth operation and maintenance.
- Proficiency in troubleshooting and resolving issues within core software applications.
- Expert with application lifecycle management, including updates, patches, and integrations.
Problem Solving:
- Strong analytical skills for identifying root causes and implementing effective solutions.
- Ability to troubleshoot technical issues both independently and collaboratively.
- Creative thinking to resolve complex challenges in application systems.
Application Design, Architecture:
- Understanding application design principles and software architecture best practice.
- Ability to contribute to the development of scalable and maintainable application structures.
- Expert collaborating on system architecture reviews and design documentation.
Implementation:
- Skilled in deploying and configuring application systems within organizational environments.
- Ability to follow and improve implementation procedures and documentation.
- Familiarity with integrating third-party solutions into existing systems.
Requirements Analysis:
- Ability to gather, interpret, and document business and technical requirements.
- Expert in collaborating with stakeholders to define system needs and project scope.
- Proficiency in translating requirements into actionable specifications for development teams.
System and Technology Integration:
- Expertise in integrating multiple systems and technologies to create cohesive solutions.
- Expert working with APIs, middleware, and third-party application integrations.
- Skilled in identifying and resolving integration challenges across platforms.
System Testing:
- Proficient in planning, executing, and documenting system tests to ensure quality and reliability.
- Ability to develop test cases and scenarios for both functional and non-functional requirements.
- Expert in identifying, tracking, and resolving defects during testing phases.
Top Candidates also have:
- Advanced English
- Familiarity with basic computer networking concepts, client-server architectures.
- Familiarity with Microsoft Power Platform and overall Microsoft ecosystem (Azure, M365, Windows Server, SQL Server) for assessment of solutions and troubleshooting.
Additional Information:
- Location: Santa Catarina, Nuevo León Facility.
- This position is five-day a week in-office model. If required, willingness to work extended hours or in weekend days is expected
- Sponsorship for foreign candidates is not available.
- Domestic relocation assistance is not available for this position.
- Do not forget to include a resumé in English in your profile in Workday.
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.
This position requires working onsite five days a week.Visa Sponsorship is not available for this position.
Posting Dates:
abril 23, 2026 - abril 30, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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