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Job Title
Information Technology Manager
Position summary
We’re hiring a full-time, hands-on front-line IT manager to lead a team of development and support engineers (up to 10) responsible for the stability, enhancement, and operational support of legacy archive platforms at Fiserv. This role operates in a fast-paced environment with a strong focus on external client needs. You will lead day-to-day execution across development delivery and 24x7 operational support while coaching team members and driving continuous improvement.
Key responsibilities
- Lead a team of engineers delivering work across development and operational support/maintenance.
- Drive platform/application stability and service health, including incident reduction and root-cause follow-through.
- Manage 24x7 on-call coverage and operational readiness (triage, escalation, restoration, and follow-up actions).
- Plan and deliver project work and platform enhancements; coordinate priorities, commitments, and timelines with partners and external client stakeholders.
- Apply Agile practices (Scrum/Kanban) to manage work intake, delivery, and continuous improvement.
- Coach, mentor, and develop team members; provide clear direction, feedback, and performance support.
- Lead change management activities to reduce risk and improve reliability during deployments and platform changes.
- Communicate clearly and proactively—written and verbal—especially during incidents, escalations, and status reporting.
Required qualifications
- Demonstrated people leadership experience or clear readiness to lead (coaching, prioritization, accountability, and stakeholder communication).
- Strong problem-solving skills with the ability to go deep technically, ask effective questions, and guide troubleshooting.
- Experience leading or supporting software development and production support in a mixed delivery/support environment.
- Working knowledge of several of the following: Linux, IBM platforms, Windows, .NET, DB2, JCL, COBOL.
- Experience working with distributed teams (including offshore/India-based resources) and collaborating across time zones.
- Ability to participate in an on-call rotation and support a 24x7 environment.
Preferred qualifications
- Experience supporting legacy archive or records platforms (e.g., IBM OnDemand) and mainframe-adjacent systems.
- Familiarity with Scrum and Kanban in a production support and enhancement model.
- Experience leading change management and basic project execution (scope, plan, risks/issues, delivery tracking).
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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