Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As the Order Operations Support Supervisor, reporting to the Global Planning and Demand Management (GPDM) organization, you will lead global support for machine and worktools order management operations. This role provides leadership across order operations systems and processes, ensuring business continuity, governance, data compliance, and production readiness. Serving as a Subject Matter Expert (SME), you will support and optimize platforms including CMOPS, Mach1, MSF, Orders 360, and related downstream systems. You will work closely across departments and dealer partners to translate business needs into effective operational and system solutions, while supporting deployments, issue resolution, compliance and continuous improvement.
What makes this role exciting:
This is a high‑visibility leadership role with broad enterprise exposure and ownership of a global support team. You will work at the center of the business, collaborating daily with product groups, finance, pricing, account coordinators, IT, and supply chain partners, and influencing how orders are executed end‑to‑end. The role includes regular opportunities to present to leadership teams, shape decisions, and drive improvements that directly impact customers and business performance. It’s an ideal opportunity for a leader who enjoys cross‑functional collaboration, people leadership, and operating in a fast‑paced, highly connected environment.
What you will do:
Lead the global Orders Operations Support team.
Ensure business continuity, effective issue management, drive continuous improvement, solution delivery, and system performance.
Translate business requirements into process and functional specifications.
Oversee and execute order operations systems’ testing, validation, change management activities, training and documentation.
Ensure governance, compliance, and production readiness of existing and new products and processes, managing transitions from development to production.
What skills you will have:
Effective Communications: Use the right communication methods to share, receive, clearly understand and interpret information, needs and ideas.
Foster open communication, teamwork and collaboration across all levels
Adapt messaging for diverse audiences and stakeholders.
Build trust, align objectives focusing on agreed goals and drive execution with empathy and assertiveness.
Bring high energy and excel in demanding environments.
Coach team members effectively in real-time situations.
Top candidates will also have:
Bachelor’s degree from an accredited college or university, preferably in Business, Supply Chain, or Marketing
Experience in Order Management, Sales Operations, Marketing Operations, or Business Development roles
Hands-on user experience with Mach1, EOMP, SAP, and enterprise order management systems
Experience designing, implementing, and leading business processes and system-enabled workflows
Proven people leadership experience in a global or cross-functional environment
Familiarity with SAP governance, data compliance, and system audit controls
Additional information:
Location: The location for this position is Peoria, IL and requires the candidate to work onsite five days a week.
Relocation: Domestic relocation assistance is not available for this position.
Travel: This position may require up to 20% travel.
Sponsorship: Sponsorship is not available.
Summary Pay Range:
$147,760.00 - $221,640.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position.
Posting Dates:
April 29, 2026 - May 12, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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