Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Focused on delivering an exceptional Member Experience within the digital space, with primary ownership of Point‑of‑Sale (POS) capabilities. The role serves as the subject matter expert for digital POS platforms, partnering closely with cross‑functional teams to ensure seamless, member‑centric application experiences. Responsibilities include supporting control activities, maintaining required documentation, and ensuring digital POS solutions align with business objectives, regulatory expectations, and member needs. The role plays a key part in driving cohesive, intuitive digital interactions across the member journey.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, NC, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Facilitate day-to-day execution of product initiatives, enhancements, and minor launches ensuring alignment with strategic objectives.
Prepare performance inputs and historical analysis to report key metrics.
Identify trends, variances, and potential issues and advise the product manager and director on information impacting their business goals.
Manage and respond to information requests from internal partners (i.e., Marketing, Operations, Finance, Member Contact teams).
Formulate responses to member inquiries elevated by member contact teams, as necessary.
Works with the broader product team to research internal and external information and partners to conduct data analyses to assist with product feasibility.
Prepares materials for governance forums, leadership reviews, and partner meetings.
Partner with the product manager in the development of product dashboards and metrics.
May draft product communications and internal reference materials.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 4 years’ relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations, or Financial Services.
Experience leveraging data and providing requirements to data teams.
Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements.
What sets you apart:
Experience supporting front‑end mortgage processes with a strong understanding of the customer application experience.
Background working directly with loan officers, sales teams, processors, or in a loan officer role.
Demonstrated customer‑ or member‑focused mindset, ideally within a mortgage sales or servicing environment.
Familiarity with call center operations supporting mortgage or lending products
Understanding of Agile ways of working, preferably within a USAA Agile environment; Agile certification is a plus.
Ability to speak the Agile “language” and adapt quickly within cross‑functional delivery teams.
Solid understanding of member outreach and communication technologies, including email, SMS, push notifications, and CRM platforms.
Experience using Salesforce or similar CRM tools to support customer engagement and business outcomes (functional use rather than technical build).
Compensation range: The salary range for this position is: $85,040.00 - $162,550.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
