About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- The Key Account Manager, a remote position, is responsible for building and growing business relationships with high opportunity emerging defense and aerospace accounts.
- Implement new customer acquisition plans & develop customer-specific success metrics beyond revenue (e.g., innovation impact)
- Serve as the primary point of contact between Henkel and Customer across departments (procurement, engineering, quality, supply chain, etc.).
- Develop and build long-term strategic plan tailored to Customer’s business goals and production plan e.g. Defense platforms.
- Identifies opportunities to expand the relationship through new product offerings, innovations, or process improvements.
- Internal champion of Customer needs within the Henkel cross-functional organization, ensuring alignment and responsiveness.
- Builds strong relationships with Customer stakeholders in supply chain, program, and engineering.
- Translates customer’s strategy and priorities into a joint innovation roadmap.
- Facilitate executive-level meetings and Business Reviews to maintain alignment.
- Effectively manages escalations, delivery issues, or quality concerns with professionalism and urgency.
- On-Time Delivery & Quality Performance management through KPI tracking and ensuring performance meets Customer’s needs.
- Oversees pricing agreements, long-term contracts (LTAs), and terms & condition negotiations.
- Uses analytics and forecasting tools to anticipate customer needs and add strategic value.
