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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Audio Visual and Event Set-Up Technician
JLL's Experience Management team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide experiences that will be long remembered by our clients and guests. We set the standard for superior experiences for our clients, guests, and our teams.
Job Summary
The Audio Visual and Event Set-Up Technician is responsible for managing audio visual systems and supporting the setup and breakdown of meeting and event spaces at the client site. This role serves as the liaison between the onsite JLL team and conference hosts to ensure AV needs are met while maintaining meeting and event spaces in a clean and efficient manner. This position reports to the Events and Marketing Director and requires a flexible schedule based on event needs, including evenings, nights, and weekends.
Estimated total compensation for this position:
$31.25-$40.87 per hour
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Expected Schedule: Monday - Friday 8 AM - 5 PM with evening and weekend flexibility as needed
Key Responsibilities
Audio Visual Operations
Serve as primary liaison between the onsite JLL team and conference hosts to ensure all AV needs are met
Support video conferencing needs in the space
Conduct and maintain preventative maintenance on all AV equipment
Test and troubleshoot AV systems by running diagnostic tests, resolving technical issues, and making equipment and software adjustments as needed
Work with live third-party production teams and provide production management support for live town halls, VIP presentations, and teleprompter presentations
Maintain operational knowledge of locations, functions, and proper usage of relevant AV equipment within meeting and event spaces
Provide training and ongoing support to end-users on how to operate AV equipment
Event Set-Up and Support
Handle setup, breakdown, refreshing, and resetting of all meeting and event spaces including tables, chairs, stage, and room supplies
Ensure meeting and event spaces are maintained in a clean and efficient manner, well-stocked and ready pre-event, during event, and when resetting rooms
Maintain inventory and suggest repair, storage, or replacement of equipment
Be present in event space during high-activity times (vendor load-in, guest arrival/departure, meal serving) to answer questions and offer swift assistance
Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service
Collaborate with other service providers who support the meeting and event space including audio visual vendors, catering, security, facilities, janitorial, and equipment providers
Client and Team Collaboration
Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded
Work with clients at all levels of an organization, including executives and event hosts
Assist with coordinating activities of onsite meetings and events with events team, property departments, guests, and vendors
Collaborate with architects, interior designers, and IT staff to ensure AV systems are seamlessly integrated and compatible with existing IT infrastructure
Stay up to date with latest developments in AV technology and industry trends through conferences, training programs, and industry publications
Follow safety rules and safe working practices
Perform all job responsibilities with initiative, integrity, and good judgement
Qualifications
Education and Experience
Highschool Diploma or equivalent and 3+ years of related experience
Experience in a client/customer service-oriented environment, preferably in a corporate conference center or hotel
Experience working in guest-facing, high-touch hospitality event environment, including managing room set-ups for both social and corporate events
Technical Skills
Familiarity with integrated AV systems
Basic operational skills for Audio Visual equipment
Basic computer skills including Microsoft Office suite and Outlook
Ability to learn new software as required for the position
Experience with EMS or any web-based conference room scheduling system preferred
Key Competencies
Exceptional customer service skills with a passion for hospitality
Excellent service orientation, responsiveness, and organizational skills
Strong communication and interpersonal skills
Solution-oriented with ability to consistently provide and implement solutions
Adept in diffusing high-stress situations and kind complaint handling to ensure guests leave happy
Strong attention to detail with ability to complete work accurately and efficiently
Ability to work independently with little supervision and as a self-starter
Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines
Ability to work well under pressure, manage time effectively, and work in a fast-paced environment with competing priorities
Ability to work with all levels of staff and clientele
Physical Requirements
Must be able to stand/walk for long periods of time
Must be able to lift up to 50 pounds and up to 75 pounds with assistance
Must maintain a professional appearance and demeanor at all times
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Arlington, VA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
