This role supports the Tiger Institute Health Information Exchange (HIE) platform and associated infrastructure in fulfillment of the contracted deliverables. Additionally, this role works alongside an existing senior engineer to ensure system reliability, secure data exchange, interface performance, and operational compliance aligned to contracted reporting requirements.
The associate must reside in Missouri to support state program alignment and stakeholder coordination.
HIE System Operations & Support
- Support day-to-day operations of the HIE platform and infrastructure
- Monitor system health, performance, and uptime
- Troubleshoot interface errors, message failures, and data exchange issues
- Assist with system upgrades, patches, and configuration changes
Interface & Integration Support
- Support HL7, CCD, FHIR, and other interoperability standards
- Assist with onboarding new participants and connections
- Validate inbound/outbound data feeds
- Coordinate testing and production deployments
Collaboration & Redundancy
- Partner closely with the existing senior HIE engineer
- Provide cross-training and operational backup coverage
- Collaborate with data, security, and infrastructure teams
Internal Responsibilities
Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Test and coordinate testing of new releases of Oracle Applications. Log bugs against applications and follow up with IT and Development. Monitor future applications releases. Train users on features of applications. Maintain applications responsibilities based on work group of user. Act as reporting resource. Represent users at Data Center meetings, user meetings at quarter end and whenever necessary.
Key Responsibilities
- Support day-to-day operations of the Health Information Exchange (HIE) platform and related infrastructure
- Monitor system health, performance, and uptime to ensure reliable exchange services
- Troubleshoot interface errors, message failures, and data exchange issues
- Assist with system upgrades, patches, configuration updates, and maintenance activities
- Support interoperability standards including HL7, CCD, and FHIR
- Assist with onboarding new HIE participants and system connections
- Validate inbound and outbound data feeds to ensure accuracy and completeness
- Coordinate testing efforts and support production deployments
- Partner closely with the senior HIE engineer to ensure operational continuity
- Provide cross-training and backup support to reduce single-point-of-failure risk
- Collaborate with data, security, and infrastructure teams to maintain compliance and secure data exchange
- Support contracted reporting requirements and operational documentation
External Responsibilities
Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Test and coordinate testing of new releases of Oracle Applications. Log bugs against applications and follow up with IT and Development. Monitor future applications releases. Train users on features of applications. Maintain applications responsibilities based on work group of user. Act as reporting resource. Represent users at Data Center meetings, user meetings at quarter end and whenever necessary.
Key Responsibilities
- Support day-to-day operations of the Health Information Exchange (HIE) platform and related infrastructure
- Monitor system health, performance, and uptime to ensure reliable exchange services
- Troubleshoot interface errors, message failures, and data exchange issues
- Assist with system upgrades, patches, configuration updates, and maintenance activities
- Support interoperability standards including HL7, CCD, and FHIR
- Assist with onboarding new HIE participants and system connections
- Validate inbound and outbound data feeds to ensure accuracy and completeness
- Coordinate testing efforts and support production deployments
- Partner closely with the senior HIE engineer to ensure operational continuity
- Provide cross-training and backup support to reduce single-point-of-failure risk
- Collaborate with data, security, and infrastructure teams to maintain compliance and secure data exchange
- Support contracted reporting requirements and operational documentation
