Supports team members in designing and architecting infrastructure and service and shares guidance on practices for reliability and functionality. Provides direction to ensure accurate forecasting and ensure systems have adequate resources, identifying resource gaps. Maintains a collaborative relationship with the software development team to create reliable, scalable infrastructures. Monitors data collection and ensures team members optimize operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Monitors health and performance reports. Implements standards for identifying and recommending automation. Ensures team members communicate information and articulate the impact of changes. Serves as a senior management point and shares expectations for documentation. Sets expectations for experimenting with new technology, executing improvements, building site reliability knowledge, and providing clear data.
