We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Customer Service Representatives are the face of Aetna andimpactthe agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence arehandled. Engages,consults,and educates members based upon themember’sunique needs, preferences and understanding of Aetna plans,tools,and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage,consultand educate agents based upon the agent's unique needs, preferences and understanding of Aetna plans, tools, and resources.
Our department has a history of growth and is an encouraging and positive place to work. If you have a strong work ethic,cheerfuloutlook,and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team.You willfunction asa primary resource for product and agent service support for field sales and/or customer teams.
In this role, you will act as a primary resource forourproductsandprovidesupport oragentsand/or customer teams.In this roleyou will learn how to help our agents growtheirsales in the Medicare health market while building a strong and collaborative relationship with your team.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 06/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
