Job Description Summary
The Global MRO Logistics Control Tower Leader is responsible for building and leading a Safety-First, Data-Driven control tower for GE Aerospace’s maintenance, repair, and overhaul (MRO) logistics flows. This role provides end-to-end visibility, orchestration, and risk management for global MRO shipments, including modules, spare parts, LLPs, and repair parts, across a global network.
Aligned with Flight Deck and SQDC principles, the leader segments and manages MRO logistics as a dedicated “lane” with tailored service levels, KPIs, and escalation routines to protect revenue, compress lead times, and ensure trade and export compliance. The role integrates digital visibility, customs/trade risk management, standardized DC operations, and network design into a single MRO-focused control tower model.
Job Description
MRO Control Tower Strategy & Design
Execute the MRO logistics control tower strategy, aligned with the broader Global Control Tower vision and GE Aerospace’s Flight Deck operating model.
Segment MRO flows (spare parts, modules, LLPs, repair parts) as a distinct service lane with clear KPIs, service levels, and escalation criteria separate from production flows.
Translate the enterprise strategy (“Safety-First, Data-Driven Global Control Tower”) into a practical MRO control tower architecture: roles, routines, digital tools, and governance.
End-to-End Visibility & Exception Management (MRO Lane)
Provide real-time, wing-to-wing visibility from order/release through pickup, customs/security milestones, linehaul, and final delivery for MRO shipments.
Use the logistics data lake and track-and-trace tools to shipment movements, including TSA secondary security inspections, carrier handoffs, uplift, and arrival.
Establish an MRO-specific exception management process, including automated ETA and SLA alerts, exception queues, and prioritization rules for AOG and revenue-critical shipments.
Drive a culture of “no escalation without data, no SLA miss without root cause” across MRO logistics.
MRO Network, Routing & Proximity Management
Use data to design and refine MRO logistics corridors and hubs, balancing speed, cost, and customs risk (e.g., key air hubs such as ORD, Doha, and other regional gateways).
Implement dual-routing and continuity playbooks to protect MRO lead times during disruptions (weather, capacity constraints, geopolitical events).
Partner with network design, MRO operations, and providers to maintain standard routing rules and premium policies tuned to MRO needs.
Trade, Customs & Compliance Integration (MRO Flows)
Embed customs and trade compliance into MRO control tower routines, integrating customs milestones (clearance, holds, special programs) into daily SQDC reviews.
Work closely with the Trade Excellence Center and customs teams to manage duty exposure, ensure compliant use of repair/return regimes, and reduce customs-related delays for MRO shipments.
Monitor and escalate customs and export control risks that threaten MRO turnaround, ensuring proactive issue resolution with brokers and government authorities as needed.
Ensure that MRO logistics reflects GE Aerospace Enterprise Standards for trade, export control, and safety.
MRO DC & 3PL Integration
Partner with DC operations and 3PLs to implement MRO logistics standard work in distribution centers, aligned with the Global DC Operating Standard.
Ensure WMS and scan logic for MRO flows feed the control tower’s data lake, enabling accurate status, location visibility, and cycle-time analysis.
Support pilots and scaling of standardized DC processes (inbound/outbound, MRO-specific handling) into the MRO logistics control tower view.
Performance Management, Analytics & Continuous Improvement
Own MRO logistics control tower KPIs: MRO on-time delivery to plan, AOG response, engine/parts lead-time performance, exception rates, premium usage, and customs-related delays.
Lead an embedded analytics rhythm for the MRO lane, including percentile-based transit analysis, cost-to-serve, premium freight usage, and risk scoring.
Use data to identify structural bottlenecks (lanes, providers, nodes, customs points) and lead cross-functional corrective actions and Flight Deck problem solving.
Drive digital and automation adoption for MRO logistics (e.g., ETA modeling, SLA monitoring, RPA for status capture and tendering).
Stakeholder Engagement & Communication
Serve as the single source of truth for MRO logistics status and risk, providing structured updates to MRO shops, customer teams, supply chain, and leadership.
Coordinate escalations with carriers, forwarders, customs brokers, and internal teams when MRO shipments are at risk, ensuring clear ownership and recovery plans.
Partner with MRO leadership to align logistics performance with AOG responsiveness, TAT targets, and customer commitments.
People Leadership & Operating Rhythm
Build and lead a team or virtual network of MRO logistics controllers, analysts, and DC liaisons who manage daily MRO control tower operations.
Establish a tiered daily management system for the MRO lane (tiered SQDC huddles, exception reviews, weekly performance reviews, monthly strategy reviews). Integrate with MRO shop logistics experts to scale execution and problem solving.
Develop talent in data-driven logistics, control-tower operations, and trade-aware decision-making, supporting succession and capability growth within GE Aerospace logistics.
Required Qualifications
Desired Characteristics
Strong understanding of MRO or aftermarket logistics, air cargo operations, lead-time drivers, and basic customs/export concepts.
Proven ability to lead cross-functional teams, manage escalations, and drive change in a complex, global environment.
Prior experience designing/operating a logistics or supply chain control tower, including use of data lakes, dashboards, and exception queues.
Familiarity with customs, trade programs (e.g., repair/return regimes), and export controls affecting MRO flows.
Experience with logistics analytics, ETA modeling, RPA, and integration of multiple data sources (ERP, WMS, carrier feeds).
GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
