We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
- This position supports CVS Health enterprise user’s by providing issue root cause analysis and resolution, including break/fixes, for our Epic Ambulatory application. for desktop equipment to include technical advice, guidance, and informal training to customers using hardware and software programs.
- Holds an Epic Ambulatory certification along with a minimum of 2 years Ambulatory experience.
- Independently troubleshoots and restores routine and advanced technical service problems by analyzing, identifying, and diagnosing faults and symptoms.
- Proactively monitors and performs preventative maintenance.
- Perform necessary diagnostic, root cause analysis, and corrective actions for Epic Ambulatory application.
- Able to identify and escalate to appropriate groups; collaborate to identify root cause.
- Candidate will create checklists and procedures for problem control and prevention.
- Work in a team setting, sharing information, designated SME for assigned areas/functions of the business and other technical teams.
- Responds, resolves, and documents service tickets in a timely manner according to service level agreements or assigned completion dates.
- May require occasional 24 x 7 on-call support as assigned
- Work independently without direction of teammates or manager to complete support tickets for end users.
- Ability to complete project and activities independently with little or no follow-up from Manager or Senior technician including assigned change control tasks.
Required Qualifications
- Epic Ambulatory certification, with a minimum of 2 years of Epic Ambulatory experience
- Good oral and written communication skills and possesses a strong customer focus.
- Completing project tasks independently with little or no follow-up from Manager including assigned change control tasks.
Preferred Qualifications
- Experience with Service Now, and Rally or Jira
- Additional Epic certifications a plus
Education
- Associate’s degree or Certification or equivalent experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/06/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
