Embark on a transformative journey as a Third Party - Quality Assurance Analyst. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. In this role, you will be responsible for performing detailed quality review assessments as part of the Third Party Oversight team in Barclays’ US Consumer Bank (USCB). This role operates within a key control and governance function, working across business areas, Procurement, Risk, Compliance, and Operations to strengthen third party risk management and regulatory outcomes.
To be successful as a Third Party - Quality Assurance Analyst, you should:
Have experience and/or working knowledge working in a governance role, preferably in a regulated industry
Possess understanding of QA frameworks and structured testing methodologies across the delivery lifecycle
Understand 3rd party landscapes and methods to review compliance to contractual arrangements
Have working knowledge of reporting development and delivery
Other highly valued skills include:
Considerable communication and writing skills
Ability to identify and document risks and potential mitigation paths
Willingness to pivot during periods of change
Motivated self-starter who can work both with minimal supervision and as part of a team
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role is located in our Whippany, NJ or Wilmington, DE offices.
Salary in Whippany, NJ:
Minimum Salary: $75,000
Maximum Salary: $95,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
This position is eligible for an incentive award.
Purpose of the role
To manage and monitor Third Party risk and performance to meet the requirements of the Barclays Third party Service provider Policy and Standards, through control execution, commercial management, relationship and risk management.
Accountabilities
Management and execution of the Third Party Service Provider control processes, including oversight of Third Party Service Provider and their performance, monitoring of KPIs to guarantee expectations are met.
Collaboration with various stakeholder groups to produce deliverables that meet procurement needs, policies and standards, mitigate Third Party Service Provider risks and issues and ensure Third Party Service Provider relationship align to the bank’s needs and business strategy.
Identification of Third Party Service Providers that will provide the right goods and service through market research, capabilities analysis and contract negotiation.
Identification of industry trends and developments related to Third Party Service Provider management tools and techniques by attending conferences and participating in training.
Monitoring of Third Party Service Providers’ control operation to meet Barclays Third party Service provider Management Standards and contractual obligations including quality standards, risk mitigation and commercial activity.
Collaboration with regulatory teams to support Global regulatory requests/exams/ongoing activity.
Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
