Please note that this is a contract role providing services to Hilton through Talent Solutions. If you are selected for this role, you will be employed by Talent Solutions and will not be an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.
- Hybrid role in our Memphis, TN location working onsite 2 days/week***
Job Summary
This role sits within Hilton's Distribution Services team, a critical function of the Global Distribution Organization that builds automated solutions and designs processes to support the execution of compensation terms across Hilton's vast network of partner agreements. In this position, you will be responsible for the timely and accurate payment of Group Meetings and Events commissions, working to ensure that the commission-related needs of Hilton's 6,500+ hotels and meeting planner companies are consistently met and exceeded. You will play a key role in the commission payment process cycle, performing data analysis, reconciliations, and customer service support while contributing to process improvements within the FastPay program. This is an excellent opportunity for a detail-oriented, analytical professional who thrives in a fast-paced, dynamic environment.
Responsibilities
- Research information and analyze data to arrive at objective conclusions, recommendations, and plans of action within the FastPay program
- Suggest and implement improvements related to FastPay processes and procedures
- Manage the commission payment process cycle through research, special projects, and internal control procedures
- Perform reconciliations of hotel supporting documentation to meeting planner company invoices, including researching, resolving, and reporting any variances
- Support all US, Canada, and Mexico Hilton branded properties participating in the program, providing mentorship on required approvals, information input, and meeting pickup for processing commission payments
- Assist with adjustments to commission payments as applicable
- Provide customer service support to meeting planner companies and perform functions related to special projects or ad-hoc requests
Skills
- Strong analytical and problem-solving skills with the ability to draw objective conclusions from data
- Demonstrated initiative and self-motivation in implementing goals and driving results
- Excellent time management skills with the ability to meet deadlines and communicate results effectively
- Strong written and verbal communication skills with the ability to interact at all levels of the organization
- Ability to influence and seek solutions in a collaborative environment
- Superb attention to detail with a high level of positive energy and drive
- Flexibility and adaptability to changing priorities and processes
- Knowledge of FastPay processes preferred
- Knowledge of Travel Agent Commissions Settlement policies and procedures for all brands preferred
- Familiarity with travel agency commission-processing systems for research and special projects preferred
Qualifications
- 3+ years of professional work experience required
- Entry level to three years of related work experience required
- 3+ years of experience in Finance, Accounting, or Customer Service preferred
This is a compelling opportunity to join a globally recognized hospitality brand and contribute to a team that directly impacts the financial operations supporting thousands of hotels worldwide. You will gain valuable exposure to the inner workings of global distribution and commission management while developing your analytical and operational expertise in a collaborative, growth-oriented environment.
