Job Requirements and Key Responsibilities:
- Partners with Consulting management to maximize revenue opportunities, achieve the highest utilization, and increase customer satisfaction.
- Responsible for the collection, management, and communication of detailed resource specifications for assigned practice.
- Proactively identifies available resources, using a variety of methods, or open specifications.
- Facilitates resource meetings with Consulting Managers regarding weekly billable utilization and open request.
- Escalate urgent requests on priority staffing calls.
- Partner with management to understand assigned consultants’ skill levels and experience.
- Actively monitor the selection/acceptance process for assigned resources.
- Offer creative solutions when no resources with necessary skill sets are available.
- Recommend creative ways to utilize consultants who lack high demand skill sets.
- Identify resourcing issues and make recommendations for resolution.
- Update required systems with resource selection decision and supporting reason.
- Responsible for tracking billable utilization and supply/demand modeling for practice.
- Maintain data integrity.
- Contribute to overall practice reports.
Career Level - IC2
Internal Responsibilities
Basic Qualifications:
- Minimum of a Bachelor's Degree in Business, Management, Healthcare Administration, or related field experience.
- Minimum of 5 years related work experience in resource management.
- Intermediate knowledge of Excel required.
- Strong written and verbal communication skills.
- Excellent customer relationship management skills and the ability to work with teams.
- Must be able to adhere to strict deadlines in a fast-paced, evolving work environment.
- Experience working with cross-functional teams.
- Must be U.S. citizen and be able to obtain a Public Trust clearance once hired.
Preferred Qualifications:
- 5 years of experience in healthcare information technology (HCIT) consulting, HCIT support, business operations and/or other client-facing or HCIT solution work experience.
Expectations:
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
External Responsibilities
Basic Qualifications:
- Minimum of a Bachelor's Degree in Business, Management, Healthcare Administration, or related field experience.
- Minimum of 5 years related work experience in resource management.
- Intermediate knowledge of Excel required.
- Strong written and verbal communication skills.
- Excellent customer relationship management skills and the ability to work with teams.
- Must be able to adhere to strict deadlines in a fast-paced, evolving work environment.
- Experience working with cross-functional teams.
- Must be U.S. citizen and be able to obtain a Public Trust clearance once hired.
Preferred Qualifications:
- 5 years of experience in healthcare information technology (HCIT) consulting, HCIT support, business operations and/or other client-facing or HCIT solution work experience.
Expectations:
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
