Support Learners and Facilitators from Enrollment to Completion
· Develop and send school communications to learners and facilitators.
· Answer learner and facilitator questions about all facets of the assigned schools.
· Track learner progress based on participation, submission of work, and attendance.
· Manage learner attendance and coordinate learner drop and rescheduling processes.
· Escalate concerns from or about learners, facilitators, or key schedule milestones to leadership.
· Maintain positive and helpful relationships with learners, facilitators, and leadership.
· Partner with Logistics team to coordinate schedules and support in-person training sessions.
· Support in-person training sessions to include session set up, facilitator training, providing real time feedback and issue escalation.
· Assist with execution of Kiewit University nomination processes including class creation, seat allocation, and learner enrollment.
Collect, Organize and Report Data
· Develop an understanding of Kiewit’s learning management system to support building courses and evaluations.
· Collect and organize data from learner evaluations and assessments. Share observations and recommendations to the school curriculum committee for review.
· Report on learning history, employee data, and other reports as needed.
Assist in Special Projects and Additional Talent Development Activities
· Coordinate and implement additional projects and activities related to building relationships and providing an exceptional experience to Kiewit’s employees.
· Support general talent development requests as needed.