Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
SDET is responsible for ensuring the quality of enterprise CRM workflows, including sales forecasting, revenue operations, and customer lifecycle data across Salesforce and Gainsight. The role focuses on end-to-end validation of business-critical processes, data accuracy, and system integrations.
This position is an individual contributor role reporting to the Sr Manager, SDET.
Responsibility
Understand business requirements and create test cases, test scenarios, and test data
Execute manual testing for UI, functional, regression, and integration flows
Validate sales & revenue forecasting logic (pipeline, ARR, renewals, churn)
Test Customer 360 data consistency and accuracy across integrated systems
Perform integration testing between Salesforce and Gainsight platforms
Support UAT (User Acceptance Testing) with business stakeholders
Identify, log, track, and retest defects using tools like Jira
Ensure end-to-end GTM workflow validation (Lead → Opportunity → Closed Won → Renewal)
Collaborate with developers, QA, and business teams in Agile environment
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
9+ years of experience in manual testing / QA
Strong understanding of STLC, SDLC, and Agile methodologies
Experience in manual testing (functional, regression, integration)
CRM systems like Salesforce
Ability to validate data using SQL or Excel (basic level)
Understanding of SaaS metrics (forecasting, revenue, churn)
API Testing experience
AI functional testing experience for conversational chatbots, AI-based output validations for the business cases that implemented the AI in business workflows
Automating in-sprint stories and running them with weekly release cycles
Experience with production smoke test
Migrated / existing install customer test experience
Strong understanding and testing experience of sales, Roles, territories, integrations, and architecture understanding
Preferred
Exposure to Salesforce Customer 360
Familiarity with Gainsight, Gong
Performance testing experience using Jmeter
Nice to have Playwright experience, UiPath, or equivalent low-code tools
Hands on experience in implementing the automation frameworks
Good analytical and problem-solving skills
Team player with good communication skills and proactive reporting on project updates
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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