About the Role & Team
This role will perform Employee Relations Coordinator related duties which include being the initial point of contact for employee inquiries and provide on-site office support for the team.
What You Will Do
The Employee Relations (ER) Coordinator is responsible for the following:
- Review, summarize, and enter accommodations and ER inquiries into the department’s case management systems. Additionally, audit database entries for accuracy and quality assurance
- Partner closely with Accommodations Case Advocates and Managers, Employee Relations team members to support detailed analysis of accommodation requests or ER inquiries
- Provide consultation and guidance to employees and leaders on behalf of Accommodations Case Advocates and Managers, Employee Relations
- Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders
- Support Accommodations Case Advocates and ER Managers in identifying themes among cases and inquiries
- Provide office support to include:
- In-person engagement with employees visiting the Employee Relations office to report workplace concerns or request an accommodation
- Receiving, directing and relaying phone calls
- Managing Outlook Mailbox and answering or directing emails accordingly
- Organize complex meetings and maintain agendas
- Assist with maintaining supply inventory and stocking when necessary
- Coordinate mailing or shipping needs when necessary
Required Qualifications & Skills
- Minimum of 2-years of experience in human resources, hospitality, call center or equivalent relevant experience
- Demonstrated strong verbal, written and listening communication skills
- Strong consulting and client service skills
- Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines
- Ability to work independently and be part of a team environment while developing highly effective professional relationships with peers, colleagues, and cross-functional teams
- Demonstrated problem solving and decision-making skills
- Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information
- Ability to effectively leverage resources
- Computer skills - Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)
Preferred Qualifications
- Bilingual language capabilities
- Proven knowledge and understanding of The Walt Disney Company’s policies and procedures
- Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)
- Experience working with any the following systems: SAP, SharePoint, QuickBase, ServiceNow, Workday, ERMS, HMS, Hummingbird
The pay rate for this role in Lake Buena Vista, FL is $22.16 to $29.72 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
