Preferably based in one of the following locations:
- Orlando, FL
- Kansas City, MO
- Nashville, TN
Description
As a Support Engineer II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques are also used, including capturing log files, querying tables, updating database fields, and cycling servers.
The role requires effective verbal and written communication with clients and internal collaborators, along with documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity, you will balance client and business needs. Collaborating across teams ensures issues are addressed by the appropriate individuals.
We encourage candidates from all backgrounds to apply.
On-call coverage during and outside business hours may be required as needed.
Internal Responsibilities
Basic Qualifications
- Minimum of five years of experience and a bachelor’s degree
- Academic qualification in Computer Science, Engineering, Information Systems, Software Engineering, or a related field
Preferred Qualifications
- 3–5+ years of experience in application support, client/customer support, incident management, problem management, and change management
- Knowledge of SQL
- Outstanding interpersonal abilities and effective communication skills with collaborators across various global regions
- Ability to work different shifts and provide on-call support outside standard business hours as needed
- Work with Development, Engineering, and Project teams to resolve escalated issues
- Hybrid work requirement
We encourage candidates from all backgrounds to apply.
Skills
- Incident Management
- SQL (Structured Query Language)
- Troubleshooting
External Responsibilities
Basic Qualifications
- Minimum of five years of experience and a bachelor’s degree
- Academic qualification in Computer Science, Engineering, Information Systems, Software Engineering, or a related field
Preferred Qualifications
- 3–5+ years of experience in application support, client/customer support, incident management, problem management, and change management
- Knowledge of SQL
- Outstanding interpersonal abilities and effective communication skills with collaborators across various global regions
- Ability to work different shifts and provide on-call support outside standard business hours as needed
- Work with Development, Engineering, and Project teams to resolve escalated issues
- Hybrid work requirement
We encourage candidates from all backgrounds to apply.
Skills
- Incident Management
- SQL (Structured Query Language)
- Troubleshooting
