Description
AV Products is redefining how Amazon employees collaborate in conference rooms and meeting spaces across the globe. We're in the middle of a massive transformation, migrating thousands of rooms from legacy systems to Zoom Rooms, developing new product standards for every room size from huddle spaces to executive boardrooms, and building a 3-year strategy that shifts Amazon to customer-centric collaboration solutions. We need a Product Manager to own user research, lab operations, business operations, and agile delivery for this team.
This isn't a "sit in meetings and write docs" PM role. You'll be in the lab testing hardware from equipment manufacturers across multiple room configurations. You'll be onsite running research events with real employees, collecting survey data, and turning 2,000+ customer interactions per year into product decisions. You'll manage the AV Products Lab our physical testing and demonstration space and use it to sell the team's vision to leadership, partners, and stakeholders across the organization. You'll support the monthly business review, capacity planning, finance inputs, and sprint delivery cadence for a team that ships real products into real rooms used by hundreds of thousands of people every day.
Key job responsibilities
User Research & Customer Testing
- Design, plan, and execute user research programs targeting 2,000+ customer engagements per year through dedicated research spikes, onsite events, virtual surveys, 1:1 interviews, and focus groups
- Lead onsite user research events (e.g., engaging end-users in-person at a single event) to collect qualitative and quantitative feedback on deployed AV products
- Develop and deploy satisfaction surveys measuring user experience across new Zoom Room deployments, tracking metrics like overall satisfaction scores
- Synthesize research findings into actionable product recommendations — identifying pain points (e.g., screen sharing workflows), strengths (audio/video quality), and feature requests
- Manage branded research incentive programs (swag, recognition) to drive participation and engagement with survey and testing programs
- Coordinate user testing for new product development including conference room solutions, whiteboarding products, and training room standards across multiple hardware platforms
AV Products Lab Management
- Own and operate the AV Products Lab as both a testing environment and a demonstration space for stakeholders and leadership
- Coordinate hardware procurement, shipping, and installation for lab-based product testing across multiple manufacturers
- Plan and host lab walkthroughs and demonstrations for senior leaders, partner teams, and visiting stakeholders to communicate the team's roadmap, product direction, and innovation pipeline
- Manage proof-of-concept deployments and pilot programs, coordinating with engineering and deployment teams to validate new products before mass rollout
- Maintain lab documentation, test reports, and system configurations to support product development decisions
Business Operations & Stakeholder Management
- Support the monthly business review (MBR) process end-to-end: data collection, narrative writing, metrics reporting, and presentation to leadership
- Manage capacity planning and resource utilization tracking across the product team's roadmap, reporting actual hours against estimated capacity across 15+ active projects
- Support financial planning including AV spend forecasting, vendor cost modeling, and budget inputs
- Track and report on team goals, maintaining status updates and progress reporting through tools like Gopher and Asana
- Coordinate quarterly stakeholder Q&A and strategy update sessions across global time zones (APAC/EMEA and AMER/APAC)
- Produce high-profile bulletins, status communications, and leadership-ready documents that communicate team progress and risks
Agile Delivery & Scrum Leadership
- Serve as scrum master for the product team's sprint cycles, facilitating planning, standups, retrospectives, and backlog grooming
- Track and report engineering sprint metrics including throughput forecast vs. actual, velocity (sprint points), and capacity utilization
- Drive sprint retrospectives focused on continuous improvement — T-shirt sizing accuracy, completion rates, and blocker resolution
- Coordinate cross-functional dependencies with engineering, service operations, deployment, and enterprise engineering teams to unblock delivery
A day in the life
You start your morning reviewing the sprint board in Asana and checking overnight updates from global partners. At 9:00 AM you facilitate standup with the product team — four product managers plus engineering — walking through blockers on the large conference room testing and confirming the user research event logistics for next week.
After lunch, you host a lab walkthrough for a visiting director who wants to understand the Zoom Room migration roadmap and see the new dual-display cart solution in action. You walk them through the proof-of-concept setup, share user research data showing satisfaction, and discuss what's coming next for training rooms. At 2:00 PM you switch to business operations — pulling capacity data for the MBR, updating goal status, and drafting the narrative for this month's wins and risks section. You check in with finance on the AV spend forecast model and confirm vendor cost inputs are current.
Late afternoon, you review 15 new survey responses from the latest Zoom Room deployment site, tagging qualitative feedback themes and updating the research tracker. You prep the agenda for tomorrow's sprint retrospective, noting that throughput effectiveness dipped to 80% last sprint and you want to dig into why. Before signing off, you send a quick update to the stakeholder distribution list confirming the next quarterly strategy session date and sharing a one-pager on research findings from the latest onsite event.
About The Team
AV Products sits within IT Services (ITS), part of Corporate Infrastructure Services (CIS). The team was formed to bring product discipline to audio-visual technology across Amazon's global conference room estate —20,000 rooms spanning small conference spaces to 56-seat executive training rooms and S-Team boardrooms. We published our 3-Year Strategy "Believe" (2026-2028), establishing a roadmap that shifts Amazon from a single-vendor approach to a diversified product portfolio with premium, high-value, and economy tiers.
The team currently has four product managers, a dedicated engineering team of five, and works closely with AV Service Operations (AVSO), AV Hardware Deployment, CIS Delivery, Enterprise Engineering, and GREF (Global Real Estate & Facilities). We operate in two-week sprints, track velocity and throughput metrics, and report monthly to leadership via a structured MBR.
Basic Qualifications
- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
- Bachelor's degree, or experience as a product manager or owner
Preferred Qualifications
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- 3+ years Audio Visual Experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, ARLINGTON - 116,300.00 - 160,000.00 USD annually
USA, VA, Arlington - 116,300.00 - 160,000.00 USD annually
USA, WA, SEATTLE - 116,300.00 - 160,000.00 USD annually
USA, WA, Seattle - 116,300.00 - 160,000.00 USD annually
Company - Amazon US Services LLC - H37
Job ID: A10432141
