About this PositionAt Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Deduction & Issue Resolution: Identify, investigate, and resolve deductions, short payments, and customer account discrepancies while minimizing recurring issues and driving root-cause resolution.
- Sales Partnership & Influence: Collaborate with and influence Sales Teams, Customer Development Managers, and brokers to ensure accurate pricing, promotions, and timely resolution of deduction-related issues.
- Process Improvement & Root Cause Analysis: Continuously identify trends in deductions, eliminate recurring issues, and implement process improvements across customer accounts and upstream operations.
- Financial Accuracy & Compliance: Ensure all revenue transactions, invoicing, and deductions are recorded in compliance with internal policies and accounting standards while identifying cash flow improvement opportunities.
- Cross-Functional Collaboration: Partner with Sales, Finance, Customer Operations, Supply Chain, and other stakeholders to resolve issues, validate deductions, and address non-compliance effectively.
- Leadership, Communication & Execution: Act as a liaison for deduction issues, lead projects and training initiatives, build strong internal/external relationships, and deliver results in a fast-paced, deadline-driven environment.
- Systems, Reporting & Analysis: Utilize tools such as SAP, TPM systems, and reporting platforms to validate deductions, analyze discrepancies (orders, deliveries, PODs), manage KPIs, and generate actionable reports.
