About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Consumer Brands business unit – where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Oversee all open orders to ensure on-time delivery while serving as the primary point of contact for customer inquiries, logistics issues, and Top Tier account supply chain activities
- Make key fulfillment decisions, including stock transfers, alternate distribution center shipping, and adjusted delivery timelines with customers
- Analyze service performance (in-stocks, on-time delivery, service levels, penalties) and develop action plans to meet or exceed KPIs
- Collaborate with carriers and internal teams to expedite shipments, manage refused/discontinued product returns, and resolve billing discrepancies cost-effectively
- Allocate limited inventory strategically to prioritize key accounts and maintain high service levels
- Drive continuous improvement by analyzing customer data and supply chain trends, identifying opportunities, and partnering with Sales/Marketing on customer-specific programs
- Act as a subject matter expert and relationship owner—leading meetings, supporting customer visits, training new hires, and influencing KPIs and operational improvements
