Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicatedProduct Management Director-Bank,you will formulate product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness, and sales performance for a portfolio of bank products across their full lifecycle. Accountable for analyzing market trends and product performance for sustainable growth, profitability, member value, and regulatory compliance. Responsible for defining the business questions, providing insights to improve business performance, and execution of the vision, strategy, and product roadmap.
Within the Everyday Banking Deepening & Retention team, this role focuses on Strategic Planning, Financials & Business Insights — owning the financial model, building the business case, designing the measurement framework, and translating portfolio performance into executive-ready insights that drive decisions. You will be the strategic backbone of the D&R initiative portfolio, ensuring every investment is sized, tracked, andoptimized.
This role is remote eligible in the continental U.S. with occasional business travel. However, individualsresidingwithin a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed,implementedand managed in compliance with all applicable laws and regulations.
Ensures risks associated with business activities are effectivelyidentified, measured,monitored, and controlledin accordance withrisk and compliance policies and procedures.
Strategic Planning, Financials & Business Insights (Team-Specific Focus)
Owns financial strategy and insights for the D&R portfolio — including forecasting, business case development, initiative sizing, benefit realization tracking, and ROI framing
Bachelor’sdegree in business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experiencerequired) may be substituted in lieu of degree.
8 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services.
Financial modeling & business case development — You've owned thenumbers-builtforecasts, sized initiative benefits, developed ROI models, and tracked benefit realization against plan — translating investment asks into defensible, exec-ready financial narratives.
Strategic planning & portfolio-level analysis — You've supported or led multi-year roadmap development, synthesized portfolio insights across a complex initiative landscape, and connected individual workstreams to enterprise-level outcomes.
KPI framework & measurement strategy design — You've built measurement plans from scratch — defining success metrics, structuring test-and-learn agendas, and translating initiative results into strategic recommendations.
Performance storytelling for executive audiences — You turn data into decisions:synthesizing trends, surfacing insights, and producing executive-ready outputs that makecomplex performance landscapes easy to understand and act on.
Experience driving engagement, deepening, or retention strategy — Background in member/customer lifecycle management, engagement programs, or retention initiatives — particularly within deposit or credit card products at a top-tier financial institution.
Consulting or strategic advisory background — Experience at a top-tier consulting organization (e.g., McKinsey, Accenture, Deloitte) or in a COE/strategy role within financial services, with a demonstrated ability to structure ambiguous problems and drive to insight quickly.
Experience influencing across a matrixed, regulated enterprise — You've aligned stakeholders across Product, Finance, Analytics, Risk, and Marketing without direct authority —operatingeffectively in large, complex financial institutions.
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
