Job Description
We are looking for an experienced, self-driven Chief of Staff to within Enterprise Management Services. This role will partner directly with the VP and the leadership team to drive operating discipline, business execution, budget visibility, analytics, cross-functional alignment, and accountability across a broad portfolio.
The Chief of Staff will translate leadership priorities into clear action plans, owners, due dates, metrics, and executive-ready updates. This person will manage the rhythm of the business, track critical workstreams, surface risks early, use data to identify trends and execution gaps, and ensure that discussions turn into measurable action.
To be successful, this person must be comfortable working across technical, operational, financial, security, compliance, analytics, and organizational priorities. They will partner with Security, Support, Labs, APEX, Legal, HR, Finance, OCI, M&D, tenancy/application teams, and executive stakeholders.
Internal Responsibilities
Responsibilities
- Drive rhythm of business, including leadership syncs, staff meetings, roadmap reviews, business reviews, follow-ups, and executive updates.
- Maintain visibility across open priorities, owners, due dates, risks, blockers, decisions, and completed actions.
- Manage business operations, including budget follow-up, spend controls, purchase justifications, renewals, hardware and license planning, and cost-saving activities.
- Use reporting, analytics, dashboards, and operational metrics to identify trends, risks, budget impacts, staffing needs, and execution gaps for VP and the leadership team.
- Support headcount planning, backfills, PIN usage, open reqs, staffing transitions, hiring priorities, and org planning.
- Track high-priority initiatives across security, compliance, tenancy cleanup, AI enablement, roadmaps, KPIs, and support transformation.
- Prepare leadership-ready communications, summaries, decision materials, metrics updates, and follow-up notes.
- Partner cross-functionally with Finance, HR, Legal, Security, Support, Labs, APEX, OCI, M&D, and application/tenancy owners.
- Surface risks, identify ownership gaps, escalate blockers, and help ensure accountability across the leadership team.
- Reinforce operating discipline by making sure due dates are real, owners are clear, metrics are visible, and commitments are tracked through completion.
#LI-JG7
External Responsibilities
Responsibilities
- Drive rhythm of business, including leadership syncs, staff meetings, roadmap reviews, business reviews, follow-ups, and executive updates.
- Maintain visibility across open priorities, owners, due dates, risks, blockers, decisions, and completed actions.
- Manage business operations, including budget follow-up, spend controls, purchase justifications, renewals, hardware and license planning, and cost-saving activities.
- Use reporting, analytics, dashboards, and operational metrics to identify trends, risks, budget impacts, staffing needs, and execution gaps for VP and the leadership team.
- Support headcount planning, backfills, PIN usage, open reqs, staffing transitions, hiring priorities, and org planning.
- Track high-priority initiatives across security, compliance, tenancy cleanup, AI enablement, roadmaps, KPIs, and support transformation.
- Prepare leadership-ready communications, summaries, decision materials, metrics updates, and follow-up notes.
- Partner cross-functionally with Finance, HR, Legal, Security, Support, Labs, APEX, OCI, M&D, and application/tenancy owners.
- Surface risks, identify ownership gaps, escalate blockers, and help ensure accountability across the leadership team.
- Reinforce operating discipline by making sure due dates are real, owners are clear, metrics are visible, and commitments are tracked through completion.
#LI-JG7
