Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Detailed Position Responsibilities
Advisory
- Where Direct Access was not sufficient, perform intake of HR inquiries via multiple channels including case systems, chat, email etc. Use discretion and independent judgment to advise the customer and determine best method of resolution.
- Provide high touch customer service that meets expected service levels and business performance goals.
- Have an excellent understanding of market specific of all region employment legislation and offer advise on how this applies to various situations for our workforce and processes.
- Must ensure accurate policy representation in interconnected systems/processes and directly contribute to develop end-to-end processes which support HR operations
- Champion direct access processes by using change management skills to influence Managers and Employees.
- Guide employees and managers to available resources, HR tools and services; eg toolkits, SOPs, process details or training materials, as appropriate, and explain these to them as per needed and being relevant to specific regions including the applicable Global policies.
- Directly participate to enhance and improve the content/FAQ/LWI based on the feedback received via case resolution, by collaborating with functional teams, COE or HRBP’s to achieve this.
- Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues. Provide employees and managers with policy advice, i.e. leaves of absence, new ways of work etc. as well as options to address issue.
- Escalates request and inquiry where appropriate to specialist HR teams, whilst ensuring the employee has a seamless service experience
- Ensure proper documentation of inquiries, root cause, and resolutions.
- Identify and report any call trends or product trends to the Team Lead or Supervisor.
HR Processes
- Prepare appropriate documentation to meet customer needs related to HR processes and utilize various HCM systems to fulfil requests such as preparing appropriate letters, forms, and uploading documents which may include Visa Cover letters, NOC, Address Proof Letter & responds to Employment Verification across regions.
- Support execution of employee movement, employee status, payroll, benefits/leaves, Performance Management, and compensation processes
- Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
- Provide feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.).
- Update the knowledge base content, Knowledge Articles, FAQs.
HR project & Continuous Improvement
- Participate in Implementing the changes in the system as result of legislation change for the owned processes; Support accurate policy representation in interconnected systems/processes.
- Work collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
- Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.
- Participate in ad-hoc projects and Book of Work projects.
- Participate in scheduled and ad hoc training in order to improve policy and process acumen
Desired Experience & Skills
- Bachelor's Degree & MBA is preferred.
- 2-5 years human resources operational experience
- General knowledge and understanding of HR policies, processes and Regional Employment Laws
- Have worked in a rapid, fast-moving environment which is both complex and changing.
- Practical operational experience of HR processes, e.g., hire, payroll, benefits, performance
- Well organised and able to juggle multiple tasks - dynamic, and action-orientated, who meets deadlines and makes it happen.
- Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs previous experience working in a shared services environment preferred
- Have worked in a multi-cultural/multi-country work environment
- Prefer HR specialty certification to demonstrate theoretical understanding and application of HR practices
Desired Skills
- Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs.
- Ability to accurately assess situations through customer interactions in order to coach, guide, or interpret the appropriate action or next steps
- Dealing with ambiguity
- Demonstrated strong attention to detail
- Highly computer literate with knowledge of HR systems and processes
- Collaborative effort, team focus
- Continuous learning
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
Responsibilities
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People With Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Data Protection
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
R1600226 : HR Advisor
