POSITION SUMMARY:
Market Business Service Officers (MBSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Market Business Service Officer (MBSO) will work closely with the Market Management Team to lead and supervise all service and business functions across the market. This includes the management of the Business Service Officers and Service Managers within the market. The Market Business Service Officer is responsible for leading and driving the Firm’s key strategic initiatives, contributing to a strong market culture, development of employees, ensuring a high level of client service, and general oversight of operational processes. The MBSO keeps the Market Management Team and Regional Business Service team informed of significant matters and must determine when escalation is necessary.
DUTIES and RESPONSIBILITIES:
Leadership and Supervision
• Lead the market in executing the organization’s strategic priorities by influencing and coaching behavioral change
• Lead, mentor, and supervise a team of Business Service Officers, Service Managers and Service Professionals
• Review and oversee the market procedure for onboarding new hires, including newly recruited Financial Advisors and their Support Professionals in conjunction with the Market Service Coaches
• Ensure Service Professionals are being recognized and rewarded within the market
• Oversee various projects throughout the market, including various real estate and facilities initiatives
• Manage risk and assure positive audit results throughout the market in partnership with Risk and Compliance
• Champion and support diversity & inclusion Communication and Relationship Building
• Maintain strong relationships with key partners within the Market, Region and Home Office
• Facilitate and oversee resolution of client needs across the market
• Act as liaison between the Market and various Home Office departments within the Firm as necessary (e.g., spearheading various platform pilots and/or national rollouts locally within the market)
• Actively participate in Regional and National calls and stay abreast of key topics in order to effectively cascade communications within the market
• Conduct meetings to effectively communicate progress against strategic priorities, revisions to policies and procedures, upcoming platform enhancements, share best practices, foster open dialogue on timely topics, and promote teamwork within the market
• Partner closely with Human Resources regarding all aspects of people management Operational Oversight
• Standardize operating procedures across the market, leveraging national best practices and guidance
• Accountable for market expense management, including but not limited to controllable budgets and headcount allocations
• Review and action various market approvals requiring attention
• Administer other duties delegated by the Market Management Team or Regional Business Service team
• Ensure compliance with Firm policies and procedures with regular self-audit testing
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
• Bachelor’s degree required or equivalent education
• Previous industry management experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for role or by management Knowledge/Skills
• Evidence of strong leadership capabilities
• Strong attention to detail
• Ability to manage relationships, motivate and lead groups of people at various levels
• Effective written and verbal communication skills
• Ability to prioritize and resolve complex problems and escalate as necessary
• Ability to provide comprehensive feedback and solutions to complex issues
• Exceptional organizational and time management skills including delegation of work
• Exceptional conflict resolution skills
• Exhibit good judgment
• Ability to think and execute strategically
• Ability to travel within the Market, Region, and Home Office as needed
• Ability to identify and source top talent
Reports to:
• Associate Regional Business Service Officer with a dotted line to the Market Manager
Direct reports:
• Business Service Officers, Service Managers (and select, senior exempt Support Professionals)
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Salary range for the position: $170,000 - $215,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
