Description
Leads complex, cross-functional programs that improve how the organization plans, operates, builds, and executes at scale. This role partners across senior leadership, product, development, security, operations, and business teams to drive strategic initiatives from concept through adoption.
The ideal candidate is a senior program leader who can create structure in ambiguous environments, align stakeholders across multiple executive organizations, and translate strategy into operating mechanisms, governance, execution plans, and measurable outcomes. This person understands how to create lightweight but effective processes, deploy them across large organizations, and continuously improve them based on feedback, data, and business impact.
This role may support enterprise-wide transformation efforts, including programs related to emerging technologies, AI-enabled workflows, automation, operational efficiency, product delivery, security practices, and responsible technology adoption.
Business Process Analysis & Optimization
- Analyze, document, and improve business and technical operating processes across teams to increase clarity, efficiency, and execution quality.
- Identify gaps, redundancies, bottlenecks, and organizational dependencies, and recommend practical, data-informed improvements.
- Design scalable operating mechanisms, governance models, dashboards, and reporting structures that support leadership decision-making.
- Establish lightweight processes that can be consistently adopted across diverse teams without creating unnecessary overhead.
Program Management
- Lead large, cross-functional programs from strategy through execution, adoption, and continuous improvement.
- Partner with product, development, security, operations, and business stakeholders to align priorities, scope, timelines, risks, dependencies, and success measures.
- Develop and manage integrated program plans, roadmaps, executive updates, resource models, and decision frameworks.
- Monitor program health and proactively address risks, blockers, dependencies, and organizational change impacts.
- Navigate ambiguity, shifting priorities, and reactive change while maintaining momentum and executive alignment.
- Support programs involving emerging technology adoption, AI-enabled capabilities, automation, or data-driven operational improvements.
Stakeholder Engagement & Communication
- Serve as a trusted liaison across business units, technical teams, security partners, and senior leadership.
- Facilitate executive-level discussions, working sessions, and decision forums to clarify goals, resolve tradeoffs, and drive consensus.
- Build strong relationships with internal and external stakeholders to foster collaboration, accountability, and trust.
- Communicate complex technical, operational, and strategic topics clearly to audiences at multiple levels, including EVP/SVP leadership.
Internal Responsibilities
Responsibilities
Manage the planning, development, and implementation of strategic programs involving departmental or cross-functional teams. Drive execution of new or existing initiatives across product, engineering, security, operations, and business functions. Plan and direct schedules, dependencies, risks, and resource needs. Monitor programs from initiation through delivery and adoption. Organize interdepartmental activities to ensure programs are completed on schedule, within scope, and aligned to business objectives. Provide leadership, structure, and direction to program teams, ensuring clear ownership, measurable outcomes, and effective communication across stakeholders.
Preferred Experience
- Experience leading large-scale, cross-functional technical or operational programs in complex organizations.
- Ability to operate across executive stakeholders, technical teams, product organizations, and security partners.
- Strong judgment in balancing process, speed, governance, and organizational adoption.
- Experience with transformation programs, emerging technology initiatives, AI-enabled workflows, automation, data platforms, or operational excellence efforts preferred, but not required.
- Demonstrated ability to influ
External Responsibilities
Responsibilities
Manage the planning, development, and implementation of strategic programs involving departmental or cross-functional teams. Drive execution of new or existing initiatives across product, engineering, security, operations, and business functions. Plan and direct schedules, dependencies, risks, and resource needs. Monitor programs from initiation through delivery and adoption. Organize interdepartmental activities to ensure programs are completed on schedule, within scope, and aligned to business objectives. Provide leadership, structure, and direction to program teams, ensuring clear ownership, measurable outcomes, and effective communication across stakeholders.
Preferred Experience
- Experience leading large-scale, cross-functional technical or operational programs in complex organizations.
- Ability to operate across executive stakeholders, technical teams, product organizations, and security partners.
- Strong judgment in balancing process, speed, governance, and organizational adoption.
- Experience with transformation programs, emerging technology initiatives, AI-enabled workflows, automation, data platforms, or operational excellence efforts preferred, but not required.
- Demonstrated ability to influ
