Job Description
Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.
Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.
We are looking for an individual with an upbeat, outgoing personality to join our Guest Services team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Guest Services. We are looking forward to your application!
Team Member Benefits
When you join our team, you’ll enjoy a comprehensive benefits package, including:
Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
Dental & Voluntary Insurance – SunLife*
Flexible Spending Account (FSA) – Through WEX
401(k) Retirement Plan – Fidelity, with up to 5% employer match**
Employee Assistance Program (EAP) – ComPsych
Free Team Member Meals
Discounted Parking
Property Discounts – Restaurants, Gift Shop, and Spa
Paid Time Off (PTO) Program
Go Hilton Travel Discounts
Tuition Reimbursement
Guild Education Program
- Medical/Dental coverage begins on the first of the month following 60 days of employment
- 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled
Responsibilities
Here's what you'll do during a typical day:
Support seamless arrivals and departures: Greet arriving and departing guests, manage traffic flow at the lobby entrance, and assist with luggage
Tag and track guest belongings: Read luggage tags, issue claim tickets, and ensure accurate handling and delivery of guest items
Handle guest items with care: Retrieve, transport, store, and organize guest luggage, packages, and boxes from vehicles and luggage storage areas
Coordinate transportation needs: Arrange taxis or other guest transportation services upon request
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
Qualifications
What are we looking for?
Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
