Oversees the completion ongoing Data Center critical infrastructure maintenance and repair for all service lines to pre-defined service level agreements (SLAs). Oversees and coordinates emergency response and ensures critical issues are promptly resolved. Guides communications and handover processes to ensure that operational requirements and specifications are met. Provides expert input for effective contract administration including generation and review of contracts and supervises the development of policy documents. Reviews proposals of maintenance plans and escalates/shares findings with senior leaders for approval. Identifies opportunities for team members to participate in training programs.
Internal Responsibilities
Key Responsibilities
Critical Environment Maintenance Support:
-Leads and ensures monitoring activities of ongoing critical environment maintenance support for all service lines to pre-defined service level agreements (SLAs) to ensure service uptime is maintained to the highest standards and that faults are dealt with promptly.
-Guides team in applying operating knowledge of engineering systems for advanced diagnostics and repairs.
-Applies knowledge of Oracle processes, procedures, and industry standards to resolve non-routine issues.
-Reviews recommendations for system-level enhancements to reduce or eliminate potential problems.
-Leads analysis of the suitability of components, processes, or action plans for assigned site(s).
-Evaluates opportunities and makes recommendations for system-level enhancements.
-Leads analysis of the suitability of components, processes, or action plans for assigned site(s).
-Guides team and directs medium level impact projects, ensuring coordination with relevant stakeholders.
Incident Management and Operation Improvement:
-Leads the management of incidents that impact critical infrastructure and the proactive and timely resolution of such incidents.
-Facilitates collaboration with design, construction, commissioning, facility engineering, and data center operations teams integrate new engineering design systems to existing data center.
-Monitors team engagement with operational optimization and efficiency improvement initiatives.
-Evaluates and ensures team adherence to best practices and standards regarding safe working practices.
-Leads cross-functional post-incident reviews for assigned site(s) by conducting root cause analyses, synthesizing lessons learned, and overseeing development and execution of Corrective and Preventive Action Plans (CAPAs) to mitigate recurrence and strengthen system resilience at scale.
-Encourages team to share lesson learned from post-incident reviews to enable response actioning and drive improvements for assigned site(s).
-Oversees and coordinates emergency response and ensures critical issues are promptly resolved.
Site Commissioning and Build:
-Leads site reviews and assessments for large-scale or high-priority data center builds, evaluating technical, environmental, and infrastructure factors to support strategic decision-making.
-Reviews and approves technical documentation for tooling input and ensures the quality and completeness of technical reports.
-Oversees design and commissioning review activities, leading analysis of commissioning data to verify compliance with engineering standards and project goals.
-Initiates and leads cross-functional collaborations to ensure key items are addressed and systems are aligned and functioning.
-Directs team on gathering data and identifying issues and facilitates handoff to engineering teams.
Data Center Operations Management:
-Manages the validation of on-site data centers operations in relation to the engineering infrastructure.
-Serves as an engineering subject matter expert (SME) for on-site operations related to mission critical systems, operations, and functionality.
-Guides communications and handover processes to ensure that operational requirements and specifications are flagged, raised, and addressed by the appropriate team.
-Ensures adherence to developed standards and policy through the review of documentation, team participation in commissioning activities, design summits, and data center commissioning or reviews.
-Serves as a senior engineering reviewer as needed and leads the engineering Change Advisory Board (CAB) process, ensuring changes are assessed, approved, and implemented in alignment with operational risk and change management protocols.
Engineering Design, Leadership, and Governance:
-Manages projects or other design and engineering initiatives.
-Provides guidance in project or other design and engineering initiatives to ensure they are meeting or exceeding company expectations.
-Coordinates with internal and external project team members in delivering data centers for Oracle.
-Provides expert input for effective contract administration including generation and review of contracts, change orders, cost forecasts, and other pertinent documents.
-Supervises the development of policy documents.
-Creates and maintains best in class policies and procedures, leading reviews of policy and procedure documents.
-Reviews technical reports to validate findings, influence decision-making, and ensure alignment with engineering standards and strategic objectives.
-Reviews proposals of maintenance plans, including benchmarking with others and cost analysis, and escalates/shares findings with senior leaders for approval.
Training and Knowledge Sharing:
-Identifies opportunities for team members to participate in training programs.
-Owns and maintains a drill program to ensure engineers are prepared to address incidents/emergencies.
-Acts as a subject matter expert with many complex, advanced systems and trains others internal and external to the team.
-Coaches others by providing technical guidance, sharing best practices, and supporting the professional development of team members.
-Shares knowledge in brown bag training sessions or presentations to other areas of the organization.
Additional Responsibilities (as needed)
Colocation Vendor Management:
-Supervises the acquisition of adequate resources, such as spare parts, generator fuel, water, and consumables.
-Guides and enables vendor and contractor scheduling and site access, providing input that supports the execution and completion of work per Oracle expectations and safe-working practices.
Core Responsibilities
Planning & Execution:
-Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements. Delegates work across the team and helps them prioritize their work. Identifies resource needs and adapts plans based on changing priorities and business needs.
Collaboration & Partnership:
-Strengthens collaborative partnerships across teams to align on expectations and shared objectives. Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration. Practices active listening and asks insightful questions to promote an inclusive culture.
Problem Solving:
-Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate. Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.
Continuous Learning:
-Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements. Uses feedback and training to elevate personal and team skills, modeling a commitment to learning. Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.
Continuous Improvement:
-Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Reviews and provides feedback on team member's ideas and seeks input from others on alternative approaches and methods for improving work.
Performance and Development:
-Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations. Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals. Identifies development opportunities to help team member's improve performance. Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.
External Responsibilities
Key Responsibilities
Critical Environment Maintenance Support:
-Leads and ensures monitoring activities of ongoing critical environment maintenance support for all service lines to pre-defined service level agreements (SLAs) to ensure service uptime is maintained to the highest standards and that faults are dealt with promptly.
-Guides team in applying operating knowledge of engineering systems for advanced diagnostics and repairs.
-Applies knowledge of Oracle processes, procedures, and industry standards to resolve non-routine issues.
-Reviews recommendations for system-level enhancements to reduce or eliminate potential problems.
-Leads analysis of the suitability of components, processes, or action plans for assigned site(s).
-Evaluates opportunities and makes recommendations for system-level enhancements.
-Leads analysis of the suitability of components, processes, or action plans for assigned site(s).
-Guides team and directs medium level impact projects, ensuring coordination with relevant stakeholders.
Incident Management and Operation Improvement:
-Leads the management of incidents that impact critical infrastructure and the proactive and timely resolution of such incidents.
-Facilitates collaboration with design, construction, commissioning, facility engineering, and data center operations teams integrate new engineering design systems to existing data center.
-Monitors team engagement with operational optimization and efficiency improvement initiatives.
-Evaluates and ensures team adherence to best practices and standards regarding safe working practices.
-Leads cross-functional post-incident reviews for assigned site(s) by conducting root cause analyses, synthesizing lessons learned, and overseeing development and execution of Corrective and Preventive Action Plans (CAPAs) to mitigate recurrence and strengthen system resilience at scale.
-Encourages team to share lesson learned from post-incident reviews to enable response actioning and drive improvements for assigned site(s).
-Oversees and coordinates emergency response and ensures critical issues are promptly resolved.
Site Commissioning and Build:
-Leads site reviews and assessments for large-scale or high-priority data center builds, evaluating technical, environmental, and infrastructure factors to support strategic decision-making.
-Reviews and approves technical documentation for tooling input and ensures the quality and completeness of technical reports.
-Oversees design and commissioning review activities, leading analysis of commissioning data to verify compliance with engineering standards and project goals.
-Initiates and leads cross-functional collaborations to ensure key items are addressed and systems are aligned and functioning.
-Directs team on gathering data and identifying issues and facilitates handoff to engineering teams.
Data Center Operations Management:
-Manages the validation of on-site data centers operations in relation to the engineering infrastructure.
-Serves as an engineering subject matter expert (SME) for on-site operations related to mission critical systems, operations, and functionality.
-Guides communications and handover processes to ensure that operational requirements and specifications are flagged, raised, and addressed by the appropriate team.
-Ensures adherence to developed standards and policy through the review of documentation, team participation in commissioning activities, design summits, and data center commissioning or reviews.
-Serves as a senior engineering reviewer as needed and leads the engineering Change Advisory Board (CAB) process, ensuring changes are assessed, approved, and implemented in alignment with operational risk and change management protocols.
Engineering Design, Leadership, and Governance:
-Manages projects or other design and engineering initiatives.
-Provides guidance in project or other design and engineering initiatives to ensure they are meeting or exceeding company expectations.
-Coordinates with internal and external project team members in delivering data centers for Oracle.
-Provides expert input for effective contract administration including generation and review of contracts, change orders, cost forecasts, and other pertinent documents.
-Supervises the development of policy documents.
-Creates and maintains best in class policies and procedures, leading reviews of policy and procedure documents.
-Reviews technical reports to validate findings, influence decision-making, and ensure alignment with engineering standards and strategic objectives.
-Reviews proposals of maintenance plans, including benchmarking with others and cost analysis, and escalates/shares findings with senior leaders for approval.
Training and Knowledge Sharing:
-Identifies opportunities for team members to participate in training programs.
-Owns and maintains a drill program to ensure engineers are prepared to address incidents/emergencies.
-Acts as a subject matter expert with many complex, advanced systems and trains others internal and external to the team.
