Overview
Account Leadership & Operations
· Oversee all aspects of custodial and facility support operations across assigned schools or campus locations
· Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards
· Develop and execute operational plans to meet service, quality, and efficiency goals
· Monitor key performance metrics and implement improvement strategies
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Client Relationship Management
· Serve as the primary point of contact for district leadership, administrators, and key stakeholders
· Build strong, long-term client relationships and ensure high levels of satisfaction
· Lead regular business reviews and provide performance updates, reporting, and insights
· Proactively address concerns, resolve issues, and identify opportunities for expanded services
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Financial Performance
· Manage account budget, including labor, supplies, and equipment costs
· Ensure financial targets are met or exceeded (revenue, margin, cost control)
· Analyze financial reports and adjust operations to improve profitability
· Support forecasting, billing accuracy, and contract compliance
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Team Leadership & Development
· Lead, develop, and support Supervisors and frontline teams across the account
· Drive recruiting, onboarding, and retention strategies
· Conduct performance management, coaching, and succession planning
· Foster an inclusive, safety-focused, and high-performance culture
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Quality Assurance & Compliance
· Implement and monitor quality assurance programs and inspection processes
· Ensure compliance with safety standards, OSHA regulations, and ABM policies
· Enforce proper use of equipment, chemicals, and PPE
· Maintain adherence to school district policies and regulatory requirements
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Strategic Growth & Improvement
· Identify operational efficiencies and continuous improvement opportunities
· Partner with leadership on innovation, sustainability, and service enhancements
· Support contract renewals, scope
Responsibilities
Account Leadership & Operations
· Oversee all aspects of custodial and facility support operations across assigned schools or campus locations
· Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards
· Develop and execute operational plans to meet service, quality, and efficiency goals
· Monitor key performance metrics and implement improvement strategies
---
Client Relationship Management
· Serve as the primary point of contact for district leadership, administrators, and key stakeholders
· Build strong, long-term client relationships and ensure high levels of satisfaction
· Lead regular business reviews and provide performance updates, reporting, and insights
· Proactively address concerns, resolve issues, and identify opportunities for expanded services
---
Financial Performance
· Manage account budget, including labor, supplies, and equipment costs
· Ensure financial targets are met or exceeded (revenue, margin, cost control)
· Analyze financial reports and adjust operations to improve profitability
· Support forecasting, billing accuracy, and contract compliance
---
Team Leadership & Development
· Lead, develop, and support Supervisors and frontline teams across the account
· Drive recruiting, onboarding, and retention strategies
· Conduct performance management, coaching, and succession planning
· Foster an inclusive, safety-focused, and high-performance culture
---
Quality Assurance & Compliance
· Implement and monitor quality assurance programs and inspection processes
· Ensure compliance with safety standards, OSHA regulations, and ABM policies
· Enforce proper use of equipment, chemicals, and PPE
· Maintain adherence to school district policies and regulatory requirements
---
Strategic Growth & Improvement
· Identify operational efficiencies and continuous improvement opportunities
· Partner with leadership on innovation, sustainability, and service enhancements
· Support contract renewals, scope
Qualifications
· Bachelor’s degree or equivalent experience
· 5+ years of management experience in facilities, custodial, or service-related industry
· Demonstrated leadership experience managing multiple locations or large teams
· Strong financial acumen and budget management experience
· Excellent communication, client-facing, and problem-solving skills
Preferred
· Experience managing K-12 or higher education accounts
· Knowledge of custodial operations, floor care, and industry best practices
· Bilingual (Spanish/English) preferred
· Experience in union environments (if applicable)
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Physical Requirements
· Ability to walk sites, perform inspections, and occasionally lift up to 40–50 pounds
· Capability to support operations in a hands-on environment when needed
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Work Environment
· School campuses, administrative offices, and multiple facility locations
· Interaction with students, educators, and staff in a professional and service-oriented manner
· May require flexible hours, including evenings or weekends
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Key Competencies
· Strategic leadership
· Client relationship management
· Financial and business acumen
· Operational excellence
· Decision-making and problem-solving
· Communication and influence
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Success Measures
· Client satisfaction and retention
· Achievement of financial targets (revenue and margin)
