Conducts end-to-end hardware installation and troubleshooting with limited supervision. Validates cabling, and problem solving to establish error free connections with limited guidance. Monitors, reviews, and analyzes ticket queues addressing common incidents and escalating more complex or unresolved issues to senior technicians. Participates in training that aligns with corporate objectives. Begins to act as a technical liaison for technical and non-technical teams, providing knowledge to identify and resolve resiliency, reliability, and availability risks.
Internal Responsibilities
Key Responsibilities Datacenter Services Operations-Break/Fix and Hardware Maintenance:-Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, with limited supervision.-Replaces server components and upgrades servers for existing customer base, with supervision.
Implements designed and defined network communications and solutions, including cabling and networking equipment, following general guidance, and providing coaching and mentoring to peers.
Validates cabling, checking network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections with limited guidance
External Responsibilities
Key Responsibilities Datacenter Services Operations-Break/Fix and Hardware Maintenance:-Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, with limited supervision.-Replaces server components and upgrades servers for existing customer base, with supervision.
Implements designed and defined network communications and solutions, including cabling and networking equipment, following general guidance, and providing coaching and mentoring to peers.
Validates cabling, checking network environment build and connectivity is established, scripting to verify that devices are connected and free from transmission errors, link errors, and bottlenecks, and problem solving to establish error free connections with limited guidance
