Oracle's Strategic Customer Engineering (SCE) organization enables Oracle's most strategic customers to successfully plan, acquire, and consume OCI services at scale. Our customers run mission-critical workloads on Oracle Cloud, and our mission is to ensure customer growth plans can be translated into predictable and executable technical outcomes.
The Technical Demand organization serves as the planning and orchestration layer between Customer Management, Capacity Management, and Technical Delivery and acts as the authoritative source for customer demand visibility. The team is responsible for intake, qualification, prioritization, governance, forecasting, planning readiness, and fulfillment alignment for strategic customer demand, driving the operational mechanisms that connect customer growth plans with capacity investments and delivery execution.
As Director of Strategic Client Programs, you will lead the Technical Demand organization within Strategic Customer Engineering. You will apply extensive experience in technical program management, customer engagement, portfolio planning, capacity management, and operational leadership to establish scalable planning and governance mechanisms that support customer demand, capacity strategies, and delivery execution.
You will assist in the development of short-, medium-, and long-term plans to achieve strategic objectives. You will regularly interact with senior management and executives across Customer Management, Capacity Management, Product, Engineering, and Delivery organizations to ensure customer priorities and organizational objectives remain aligned.
Demonstrated leadership and people management skills are essential. Strong communication skills, analytical capabilities, operational rigor, and executive presence are required.
Internal Responsibilities
- Provide leadership, direction, and strategy for the Technical Demand organization.
- Establish and evolve demand governance processes, planning frameworks, and operational mechanisms.
- Build and develop a high-performing team of Technical Program Managers responsible for strategic customer portfolios.
- Own the demand intake, qualification, prioritization, forecasting, and planning lifecycle.
- Represent customer demand portfolios in capacity planning and investment discussions.
- Drive alignment between customer growth forecasts and organizational capacity strategies.
- Lead prioritization discussions involving competing customer commitments, delivery constraints, and capacity limitations.
- Establish executive-level reporting and visibility into demand trends, fulfillment performance, planning risks, and strategic priorities.
- Partner across Customer Management, Capacity Management, Product, Engineering, and Technical Delivery organizations.
- Influence executive decision-making through data-driven recommendations and business impact analysis.
- Drive operational excellence through governance, tooling, metrics, and continuous improvement.
- Work with geographically distributed teams and contribute to the success of related organizations.
- Ensure customer demand is positioned for successful and predictable fulfillment.
Qualifications
- 10+ years of experience in Technical Program Management, Customer Engineering, Cloud Infrastructure, Capacity Planning, Operations, or related disciplines.
- 5+ years of experience leading managers and cross-functional organizations.
- Demonstrated experience managing strategic customer portfolios and executive stakeholder relationships.
- Strong experience in demand planning, portfolio management, capacity planning, forecasting, or large-scale technical operations.
- Experience establishing governance frameworks across complex matrixed organizations.
External Responsibilities
- Provide leadership, direction, and strategy for the Technical Demand organization.
- Establish and evolve demand governance processes, planning frameworks, and operational mechanisms.
- Build and develop a high-performing team of Technical Program Managers responsible for strategic customer portfolios.
- Own the demand intake, qualification, prioritization, forecasting, and planning lifecycle.
- Represent customer demand portfolios in capacity planning and investment discussions.
- Drive alignment between customer growth forecasts and organizational capacity strategies.
- Lead prioritization discussions involving competing customer commitments, delivery constraints, and capacity limitations.
- Establish executive-level reporting and visibility into demand trends, fulfillment performance, planning risks, and strategic priorities.
- Partner across Customer Management, Capacity Management, Product, Engineering, and Technical Delivery organizations.
- Influence executive decision-making through data-driven recommendations and business impact analysis.
- Drive operational excellence through governance, tooling, metrics, and continuous improvement.
- Work with geographically distributed teams and contribute to the success of related organizations.
- Ensure customer demand is positioned for successful and predictable fulfillment.
Qualifications
- 10+ years of experience in Technical Program Management, Customer Engineering, Cloud Infrastructure, Capacity Planning, Operations, or related disciplines.
- 5+ years of experience leading managers and cross-functional organizations.
- Demonstrated experience managing strategic customer portfolios and executive stakeholder relationships.
- Strong experience in demand planning, portfolio management, capacity planning, forecasting, or large-scale technical operations.
- Experience establishing governance frameworks across complex matrixed organizations.
