Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
EM/TPM Skillbridge, Public Sector
Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.
We’re hiring engagement managers (EMs) and technical program managers (TPMs) to lead and coordinate delivery of AI solutions for our Public Sector customers. As an EM/TPM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and drive the technical work necessary to deliver exceptional value to our customers. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and hands-on problem solving — someone who thrives in fast-moving, ambiguous, and mission-driven environments.
You will:
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
- Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
- Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
- Transition AI/ML technologies and processes into working Public Sector solutions
- Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision or generative AI domains
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
- Address engineering problems alongside the product development teams
We have a diverse team with a variety of skill sets, many have:
- A technical background (education or professional experience with computer science, economics, statistics, engineering)
- A proven track record in B2B client-facing roles and expanding client relationships
- Prior experience owning the technical implementation of solutions to the government
- A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
- A deep understanding of ML operations process
- A track record of structured, analytics-driven problem-solving
- Excellent verbal and written communication skills
- Willingness to travel at least 25% of the time
Must haves:
- An active TS/SCI clearance
- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
