Box Office Attendant (Temporary)

City of San Antonio • San Antonio, TX, US • 3d ago

Job Summary

Under general direction, provides assistance to facility guests and staff in preparation for or during City events. Exercises no supervision.

This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location
Alamodome, 100 Montana Street, San Antonio, TX 78203

Work Schedule
Hours and Days are event-driven. Shift Work, Weekends, Holidays, and Evening hours

Essential Job Functions

Manages multiple customer requests simultaneously, maintains professionalism under pressure during high-volume sales periods, and demonstrates a strong sense of urgency while delivering exceptional service.
Responsible for accurately processing ticket sales, handling cash transactions, verifying seat locations, and ensuring proper cash-handling procedures are followed.
Proficiently navigates TM1 to research accounts, resolve ticketing issues, and exercise sound judgment when addressing seating changes, third-party ticket concerns, or account-related inquiries.
Greets guests courteously upon arrival and departure.
Receives tickets from guests and verifies the correct date at the entrance.
Responds to guest inquiries and requests for assistance.
Maintains assigned areas clean.
Reconciles cash receipts.
Performs related duties and fulfills responsibilities as required.

Job Requirements

Formal or informal education or training which ensures the ability to read and write at a level necessary for successful job performance.

Applicant Information

Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

Ability to communicate clearly and effectively.
Ability to work well with other people.
Ability to provide prompt and courteous customer service.
Ability to work under pressure, maintaining professional attitude and composure, sitting or standing for prolonged periods of time.
Ability to learn relevant information regarding Alamodome locations and seating areas.
Ability to work nights and weekends as scheduled.
Ability to meet the physical requirements of the job, with or without accommodations.
Working conditions are primarily in an indoor or outdoor environment depending upon location.